Social Media Tools
for e-Commerce
Meet your buyers where they hang out.
- Post product updates across your profiles.
- Handle customer questions and reviews.
- Automate your social customer service.
- Track your results – and your competition’s.
Supported platforms:
What do you want to improve in your e-commerce business?
When you run an e-commerce, social media should be your ally, not a hurdle. Let’s get you the right tools – all in one place – and turn your profiles into your assets.
How will NapoleonCat help me sell more on social media?
Go where your customers are. With NapoleonCat, you can make a genuine connection with them on social media – and turn them into loyal customers and brand advocates.
- Showcase your products across social media networks, including Facebook and Instagram, using a single dashboard. Add UTM tags to track website traffic, conversions, and sales coming from your social content.
- Have physical locations? Publish special offers and manage customer reviews on Google My Business from the same dashboard.
- Do you get a lot of product-related questions? Automate replies to repetitive queries, and never miss a question regarding your products on social media ever again! Even if you’re OOO or fast asleep in your time zone.
How will NapoleonCat help me boost my social ad results?
Running tons of ads for your products at the same time? Collect all of the comments and interactions in one place with your organic content (finally!) – Don’t worry about unwanted comments messing with your ad results again.
- Track and reply to any questions and comments your customers ask under your sponsored content on Facebook, TikTok, and Instagram – without having to check your ad campaigns manually.
- Automatically delete spam and competitor links from your ads that your clients may see every time your ad is displayed.
- Get in-depth analytics for both organic and sponsored posts, and find out when (and where) people are most likely to engage with your content.
How will NapoleonCat help me provide better customer service on social media?
For your customers, your social profiles are an extension of your brand. Reduce the time it takes for you to manually reply – from a “full-time job” to just a few hours a week.
- Quickly reply to every single customer query and comment, whether it appears on Instagram, TikTok, Messenger, or as a Google review – even if you’re running multiple social media accounts on multiple platforms and have customers all over the world.
- Delegate comment threads to team members and set up notifications to instantly know if something blows up on Facebook or Instagram.
- Reply automatically to straightforward queries based on selected keywords – so you have more time to handle more complex issues without overwhelming yourself
and your team.
How will NapoleonCat help me make data-backed decisions?
Back up your business intuition with hard data to know what sales channels bring the most ROI, and don’t waste your resources for what’s never going to work.
- Find the most effective platforms and content types, best times to post, and best hashtags to use.
- Track the same metrics for your competition and use that knowledge to improve and optimize your own social media strategy.
- Monitor your customer service quality based on response times on social media and Google reviews for your physical locations.
Run multiple physical stores?
Manage your Google My Business content and reviews from one dashboard – without the headache of having to spend hours manually managing them for each of your locations.
- Get notified about new reviews and reply from one dashboard in seconds!
- Add product updates to rank better in Google and make it easier for your customers to find you.
- Post new offers with call-to-action buttons and discount codes.
- Manage your online reputation and display customer awareness by responding to their reviews.
See how you can manage Google My Business with NapoleonCat ➞
Customer spotlight: CCC
When you run both an e-commerce business and a brick-to-mortar store, client reviews for your google maps locations can heavily influence the store’s online ratings. That’s why when it comes to customer service it’s essential to regard it as an omni-channel strategy and provide customers with a fully-integrated shopping experience. One of our customers faced such a challenge and this is how they solved it with help from NapoleonCat:
CCC is a popular European footwear retailer and producer, with as many as 496 locations listed in Google Maps. They’ve been using NapoleonCat to manage close to 1500 Google My business reviews a month, and transformed a tiresome, manual process into just 4-5 hours a week!
“CCC has over 500 locations in Poland, with over 1000 new Google reviews a month. With NapoleonCat, we can react quickly and make sure none of them is left unanswered.”
Get to know NapoleonCat – Frequently Asked Questions
Find answers to the most burning questions about our tool.