Social Media Tools for eCommerce

Bring it on home. Direct customers down the sales funnel with automated social customer service.

Try NapoleonCat free for 14 days. No credit card required.

Social customer support:
from start to finish

Whether it’s in the early stages or after a purchase, you can design seamless customer experience for people interacting with your brand in social media. Quickly reply to support requests to guide users down the sales funnel using multiple touch points. Plus, stay on top of customer service workflow with conversation history.

Boost sales with automated social media management

It’s like having all your channels tied in one neat little bundle. Manage multiple social media pages using an easy to set up auto comment bot for Facebook and Instagram. Handle all pre-sale support requests in real time. Make the most of paid social campaigns by setting auto-comment rules for both organic and sponsored posts.

Tackle unwanted content

No trolls allowed. Manage negative comments on Facebook and Instagram using an automated social media management solution. Be there when you’re not there and sort through unwanted content by replying, hiding, deleting, flagging or forwarding messages based on their type and content.

Service customers in various time zones

No matter the time zone, you can stay in the zone. Use our automation tool to stay on top of all conversations in various time zones. Plus, create varied replies to repeating questions and comments to solve all support requests in real time.

Measure customer service performance

See your success on paper. Generate moderation reports to monitor your social media management team’s performance. Improve overall performance by monitoring individual community managers.

Bulk publish content on multiple platforms

You can be in multiple places at once. Publish social media content on an unlimited number of pages simultaneously. Then, monitor all social media channels in one feed.

Try NapoleonCat free for 14 days. No credit card required.