Pre-purchase customer service is an important step to closing sales. Automation tools can help you effortlessly provide quality customer service on social media and effectively scale sales without the need to grow your team or implement pricey technologies.
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NapoleonCat’s automation solutions will help you…
Effective teamwork always requires transparent communication and straightforward processes. Managing social media as a team is no different. Automation solutions will help you seamlessly hand off tasks and keep everyone in the loop on your project’s progress.
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NapoleonCat’s automation solutions will help you…
Facebook and Instagram ads put your brand in front of profiled audiences. But your target audience don’t only see your creatives and calls to action – they can also read the comments added to your ad by other users. Here is how automating ad moderation can help you protect your brand image and ROI.
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NapoleonCat’s automation solutions will help you…
A consistent posting schedule is the key to creating an engaged online community. But regular updates take up a lot of time, especially if you manage multiple social accounts. Scheduling content in advance can help you better organize your work and post when your audience is active online – not you.
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NapoleonCat’s automation solutions will help you…
Data analysis is the key to knowing whether your social strategy is working. Social media automation solutions can help you collect insights and understand your performance, and will save you hours of data crunching.
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NapoleonCat’s automation solutions will help you…
Auto-moderation can be applied to:
Scheduling and publishing work with:
No! You can set up as many Auto-moderation rules as you need within any NapoleonCat Pro plan (starting at $48/month).
Chatbots use scripted conversations and/or AI to provide social media users with information and guide them down the sales funnel. They are fairly advanced tools. A good chatbot that will provide your customers with a positive, memorable experience may require in-house development or – in the case of pre-developed tools – complicated implementation. Quality chatbots can also be pricey. It’s important to note that chatbots only work with messaging apps. As such, they can be compared to a consultant who interacts with customers in private messages.
Auto-moderation can be applied to private messages, comments, mentions, and reviews – its role can be compared to that of a community moderator. Automated moderation rules employ simple logic to quickly provide your online community with answers to predictable questions, reduce your response times, and easily boost the quality of your customer service. Each rule works on the same model: specific user actions trigger specific automatic reactions. Here’s an example: you can define the trigger “comment added to any post on my Facebook Page containing the keyword amazing” to set off the automatic reaction: “reply to comment with: [@user], thank you so much for your opinion!”.
You define the triggers and reactions, and setup only takes a few minutes. No programming skills are required.
Auto-moderation rules are easy to set up – you can do it yourself without getting your IT department involved. No programming skills are required.
For more inspiration, check out this blog post.
Here are a few examples of simple Auto-moderation rules you can set up:
For more inspiration, check out this blog post.
NapoleonCat’s Publisher works with Instagram, TikTok, Facebook, Twitter, LinkedIn and Google My Business. At the moment, our solution does not support Instagram Stories.
SOCIAL CUSTOMER SERVICE
SOCIAL CUSTOMER SERVICE
Improve your response rates on social media
Community managers and customer service agents deal with high volumes of customer inquiries on social media. Reduce your team’s workload and improve response times by filtering out and automatically handling generic, repetitive comments and messages. Automated moderation can be applied to both paid and organic posts on Facebook and Instagram.
If you…
NapoleonCat’s automation solutions will help you…
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