NapoleonCat – Your Best Buffer Alternative

Introduction

When choosing a social media management solution, it’s important to find one that best fits your specific business needs. NapoleonCat is a versatile social media management toolkit for marketing, community management, and customer success teams. It supports all major social platforms: Facebook, Instagram, Twitter, LinkedIn, YouTube, and Google My Business. At NapoleonCat, we pride ourselves on having our friendly, accessible, and speedy Customer Success team. 

With this short introduction out of the way, it’s time to compare NapoleonCat to another popular social media management tool – Buffer.

Analytics and publishing
+ much more

It’s important to note that NapoleonCat and Buffer are quite different in their range of features. Buffer is mainly used for publishing. NapoleonCat is a feature-rich social media tool that can be used for community management, social customer service, analysis, publishing, and reporting. We also offer automation solutions for social media moderation, publishing, and reporting.

Buffer’s analytics tool only allows users to analyze their own social media profiles. At NapoleonCat, we recognize that analyzing competitors on social media can help brands benchmark and improve their digital strategies. Using NapoleonCat’s Analytics, you can analyze the social profiles you manage as well as the public profiles of industry leaders or competitors.

NapoleonCatBuffer
Starting priceaffordable customizable plansaffordable
fixed plans
Supported platformsFacebook, Instagram, Twitter,
Youtube, LinkedIn, Google
My Bussiness, Google
Analytics
Facebook, Instagram, Twitter, LinkedIn, Pinterest
Main focusSocial customer service, analytics,
publishing, reporting, automation solutions
Publishing & analytics
Free trialcheckcheck
Scheduling & publishing to multiple social platforms checkcheck
Analyticscheckcheck
Competitive analysischeck
Automated customer servicecheck
Automated reports (managed profiles)checkcheck
Automated reports (competitors’ profiles)check
Social inboxcheck
Automated customer servicecheck
Influencer tracking (dashboards)check
+$19/mo
 
Mobile appcheckcheck
Customer supportWebsite, chat, email, phone, socialWebsite chat, email, social
1-on-1 onboarding trainingAvailable to all users
Customer solutions (individual plans)check
No credit card required during sign-upcheckcheck
Source: Buffer app, tested June 2020

The Social Inbox:
a social media management essential

At the moment, Buffer does not offer any community management or social customer service tools.

At NapoleonCat, we have the Social Inbox – a tool designed to help users manage multiple social media accounts from one dashboard. Using the Inbox, you can react and respond to comments and messages coming from both organic and paid posts. This feature can significantly improve your response time, facilitate better communication, and save you loads of time, as it spares you the burden of constantly switching between different social media platforms. If you have to handle lots of comments and messages, you will find the Social Inbox particularly useful. With many collaboration features, it’s also a great tool for teams big and small!

Smart automated
social customer service solutions

What’s unique about NapoleonCat when compared to any other social media management tool is the Automoderation feature. It can be best described as an automated social media assistant. It’s main functions include:

  • Automatically answering simple questions (asked in comments or private messages) at scale
  • Automatically hiding or deleting spam and offensive content
  • Automatically redirecting specific issues to designated consultants

The way this feature works is that you create rules that define automated actions (e.g. sending a reply or hiding a comment) to specific triggers (e.g. a comment or a private message including specific keywords). The process of creating rules is quick and easy, and no programming skills are required. Another cool thing is that you can create as many rules as you want!

Long story short: combining human customer support with automated solutions can effectively bring down your response times and help you keep your customers happy, even if you’re dealing with limited resources.

Try NapoleonCat now
or keep reading

Try NapoleonCat free for 14 days. No credit card required.

Colin Wayne
Colin Wayne
Redline Steel

We have enjoyed using NapoleonCat the past few years, and think the platform, especially the automation feature, has been a vital key to our success.

Mats Genberg
Genberg & Co

It’s the first tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!

Nate Andreshak
Alldaydirect

I use NapoleonCat for one main reason and it works perfectly. It pulls all comments from all dark posts into one inbox.

Quick overview

Analyze your competitors
and refine
your social media strategy

Both Buffer and NapoleonCat offer social media analytics, but is analyzing your own profiles enough? 

NapoleonCat’s Analytics feature includes a package of advanced competitive analysis tools. This means that you can analyze multiple social media accounts and generate automated, in-depth reports with just a few clicks.

Analyzing your closest competitors and the leaders of your business niche will not only provide you with great insights on what and when to post but also give you a better understanding of your target audience. This way you’ll be able to improve your social media strategy without having to go through every daunting trial and error process by yourself. Yay! 

NapoleonCat’s Analytics feature also supports Google Analytics, which means that you can generate stats for websites, e.g. blog posts.

Explore NapoleonCat’s Analytics →

No need to break the bank

Flexible pricing plans

Although Buffer has a slightly lower starting price, it doesn’t really compare to NapoleonCat in terms of what’s included in the plans – NapoleonCat offers significantly more features. Buffer’s plans for larger teams are quite pricey, and all of their pricing plans are fixed. 

NapoleonCat’s pricing is fully customizable – you only pay for what you need. Prices depend on the number of social media profiles you want to manage or monitor and the size of your social media team. You can upgrade or downgrade at any time.

Explore NapoleonCat’s Plans and Pricing →

customer care

Our Customer Support Team
is the A-Team

At NapoleonCat, we really value our customers, and our customer success team is always here to help. You can reach us through our website chat, email, socials, or even through the old-fashioned phone. We also do 1-on-1 onboarding sessions in the form of online app walkthroughs for any client who wishes to better understand our software.

Try NapoleonCat free for 14 days. No credit card required.

Try NapoleonCat free for 14 days. No credit card required.