Make NapoleonCat your social media customer communication hub and help your team stay focused on what technology can’t replace: building strong customer relationships with every online conversation.
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Whether you lead a customer service or social media marketing team (or both), you can build dedicated workspaces to organize their work and distribute customer conversation threads among team members. And you can even do it automatically with simple automation rules.
Track who’s doing what in real time to see how much your team members currently have on their plates. When someone’s sick or on vacation, easily reassign their tasks to another team member to keep the conversations uninterrupted.
What you can’t measure, you can’t improve on. With NapoleonCat, you can automatically generate moderation reports for individual team members and the entire team. Track answered tickets, improve response times, and recognize the best performers on your team.
You don’t have to grant direct access to your social media accounts. Instead, define individual access levels for team members and external collaborators in your NapoleonCat workspaces, with activity logs to account for everything. Plus, easily add new users and help them learn how to use the tool using the NapoleonCat Academy.
Need to pick someone’s brain to respond to a customer? Leave a comment, assign a task, or email a ticket for consultation – all inside one tool. Even when you work with people outside your team, like your client or external experts.
With NapoleonCat, you clearly see who’s working on what at any given time. So you can avoid people jumping on the same customer conversations – and keep your communication consistent and confusion-free. Plus, people can save their replies for other team members to use without always having to start from scratch.
In NapoleonCat, all your tasks are in the “My tasks” folder. You can use automation to respond to questions that pop up a lot using pre-written templates. This way, you can always stay on top of your task list and respond much quicker. Your boss – and your customers – will notice!
Everyone on your team has access to a customer list and their social media conversation history in the social CRM. Having the complete picture of who your customers are at your disposal, you’ll be able to personalize communication and build better customer relationships.
We all do, even if we work on support teams ourselves. You can use our resources and talk to us on chat. We’re here for you to help you deal with technical issues so that you can support your customers even better.
Process more requests and reduce missed comments and messages.
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Keep messages organized across channels without losing the personal touch.
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Work together to provide great service for multiple clients in one place.
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Respond faster to nuanced questions and build trust along the way.
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Collaborate on messages, share context, and respond faster.
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