Social Media
Customer Service Tool

Deliver outstanding social media customer care and use automation to set up an air-tight support strategy.

Try NapoleonCat free for 14 days. No credit card required.

Go the distance with rapid response rate

Manage social media interactions on Facebook, Instagram, Twitter, LinkedIn, YouTube and Google My Business from one Social Media Inbox. Improve your response rates by monitoring all incoming messages in real time and handling them swiftly. For repeating questions and comments set up auto reply, hide or delete. Send messages directly from the app to consult customer inquiries.

Engage with your customers

Design a seamless customer experience for users interacting with your brand in social media. Keep it real with manual replies, likes, images, links and emojis. . Always stay on top of customer service workflow with conversation history.

Handle the haters

We mind your business. Use automation to respond to all questions and comments from users in multiple social media platforms hands free. Stay present and sort through unwanted content from our social media inbox. It allows you to automatically reply, hide, delete, flag or forward messages based on their content.

Collaborate and assign

One team, one dream. Develop clear processes with automatically-assigned tickets, tagging, internal notes and a seamless email integration. Keep everyone in-the-know by easily sharing work between team members.

Monitor team progress

Track social customer service team progress using moderation reports. Grow your social media team’s performance and get better results!