Manage all your social media interactions in one place! Easily moderate comments, messages, and reviews from various social media platforms.
Social Inbox – Your Hub for Managing Social Media Communication
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Manage Multiple Accounts
This tool allows you to manage all your accounts and social media platforms from one place. It is the ideal solution for marketing agencies, moderation teams, and businesses with multiple locations.
Quickly Respond to All Interactions
Instantly respond to comments and messages (including those from ads), improving customer service quality and your community’s engagement.
Streamline Processes
Enhance moderation of comments and reactions with auto-moderation features to quickly identify and eliminate unwanted content, such as spam or offensive comments.
Utilize Intelligent Filtering
Easily sort messages by priority and focus on the most important interactions first.
Collaborate with Ease
Simplify your team’s collaboration on campaigns. Consult on customer questions and securely share information without switching between applications.
Analyze Results
Monitor the effectiveness of your actions and community engagement.
Ensure Data Security
We guarantee full compliance with GDPR by storing data within the EU.
Supported platforms:
Key Features
Multi-Platform Support
Facebook, Instagram, TikTok, LinkedIn, Messenger, YouTube, Google My Business, Google Play Store, Apple App Store and comments on ads from Facebook, Instagram, and TikTok – all in one place.
Review Management
Respond to reviews from Facebook, Google My Business, Apple App Store, and Google Play Store in one location.
Social Customer Service
Stay updated with all conversations and check the distribution of current tasks. Create CRM profiles for users, utilize internal notes, conversation history, and contact information, and use the built-in message translator to ensure every interaction is tailored to your customers’ needs.
Team Collaboration
Assign tasks to team members and monitor their completion. Maintain a complete history of interactions. Consult with clients or other departments without switching to other tools. Categorize and prioritize messages to focus on what requires attention first.
Auto-Moderation
Utilize Auto-moderation features to quickly identify and eliminate unwanted content such as spam or offensive comments. Provide quick responses with customized templates.
AI Sentiment Tagging
Automatically classify your customers’ sentiments – from positive to neutral to negative. Tailor responses to the emotions expressed in a user’s message or comment to increase engagement.
AI-Powered Spam and Hate Speech Detection & Auto-Removal
AI features detect and label spam and hate speech in your social media comments, enabling faster responses to harmful content. Combined with auto-moderation, they remove toxic comments, keeping your community safe and your channels organized.
Our Clients love NapoleonCat because:
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
The customer service team is really happy that it is so easy to navigate, easy to find and respond to comments, and you can easily hide comments when necessary.
NapoleonCat is a great tool to analyze social media performance, make valuable observations based on data, and create dedicated reports. All packed into an intuitive interface with an added bonus of a helpful, engaged support team.
Relationships with business partners fuel our blog and allow us to create high-quality content for our followers. Professional, accurate reports created with NapoleonCat’s Dashboards helped us streamline the process of working with brands. The tool saves us a ton of time that we can now spend doing what we love the most – traveling.
Best-in-class solution for managing interactions
| Feature | NapoleonCat | Hootsuite | AgoraPulse | SproutSocial |
|---|---|---|---|---|
| Sentiment Analysis |  Yes |  No | No | No |
| Auto-moderation | Advanced |  Basic | Basic | Basic |
| Multi-platform management | Complete | Complete | Complete | Complete |
| Team work | Flexible | Basic | Basic | Basic |
Designed for Social Media Teams
Across the Board
Agencies
Work together to provide great service for multiple clients in one place.
CUSTOMERS
Finance and banking
Respond faster to nuanced questions and build trust along the way.
CUSTOMERS
Customer success
Process more requests and reduce missed comments and messages.
CUSTOMERS
eCommerce and online services
Collaborate on messages, share context, and respond faster.
CUSTOMERS
Support
Keep messages organized across channels without losing the personal touch.
CUSTOMERS
Try NapoleonCat for free!
See how we can help you streamline your social media communication. Explore Social Inbox’s capabilities commitment-free!
Social Inbox – Frequently Asked Questions
Got questions?
We’ve Got the Answers!
We’re here to assist you. Let us know what’s on your mind or check our resources:
Video tutorials
See how to use NapoleonCat’s tools to get where you’re going quicker and more efficiently.
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Knowledge base
Let us show you how NapoleonCat works through the step-by-step guides. Accionable tips inside!
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Chat
You can ask us about any burning issues via chat. Our support team usually replies in a few minutes!
Let’s talk ☕