Need help managing all the comments, messages, and reviews to keep your engagement rates high? View and reply to all of them from one place: an easy, multi-user dashboard.
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Whether your task is to drive social media engagement for your brand or your clients, your fans and followers need relevant, human replies. And they need them now. And you need to filter out these conversations from customer complaints, reviews, trolls, and comments on paid content. Do it all in one place, in much less time.
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You know how social media crises always happen on weekends? Get ahead of them by detecting sensitive content, setting up automated replies, and getting notified immediately. The Social Inbox will help you handle stressful situations at scale while freeing resources to come up with workable solutions.
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Working on increasing social media engagement on multiple profiles for multiple brands can give you a headache. And how well your team communicates internally will impact how they eventually respond in public. The Social Inbox will help you improve team communication and provide better social customer service while building more engaged communities.
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Ever discovered your sponsored Facebook posts attracted comments that never got a reply – because you didn’t see them? The Social Inbox will let you track engagement with your ads and sponsored posts along with all the organic content interactions in one place – and make sure your ads look just the way you want them to.
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97% of people who read reviews on Google also check on how the business replies. But replying to every review can be a struggle, especially if you have multiple stores or restaurants. Unlike other social media engagement tools, our Social Inbox displays Google My Business reviews and makes handling them a breeze.
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Mats Genberg
Genberg & CoIt’s the first tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
Colin Wayne
Redline SteelWe have enjoyed using NapoleonCat the past few years, and think the platform, especially the automation feature, has been a vital key to our success.
Nate Andreshak
AlldaydirectI use NapoleonCat for one main reason and it works perfectly. It pulls all comments from all dark posts into one inbox.
Here’s what you can manage within the Social Inbox:
Nope! You can buy a plan that includes up to 50 profiles. If you need more, reach out, and we’ll get you a custom offer.
To see the available plans, have a look at our pricing. And yes, you can upgrade or downgrade at any time.
It’s easy! You can do it yourself, no need to engage your IT team or take a coding course.
Take a look at our step-by-step tutorial here.
Absolutely! And you can generate moderation reports – here’s what they can include:
It’s much more than that! You can also use the platform for scheduling and reporting, and you can analyze the performance of both your and your competitors’ profiles.
Try NapoleonCat free for 14 days. No credit card required.
SOCIAL CUSTOMER SERVICE
SOCIAL CUSTOMER SERVICE
Shorten response times without missing a single comment
Customer service is the new marketing – but too often, the two don’t go well together. With the Social Inbox, you’re getting a ready-made tool to break down the silos and make customer service an integral part of your social media engagement strategy. Connect your social channels, assign team members, and impress your fans with outstanding social customer care – at scale.
Try the Social Inbox if you:
Use it to:
Try NapoleonCat free for 14 days. No credit card required.