Social Media Engagement Tool

Need help managing all the comments, messages, and reviews to keep your engagement rates high? View and reply to all of them in one place: an easy, multi-user dashboard. Save time (as much as 66% of it), encourage teamwork, and never miss a single opportunity to engage your audience.

Try NapoleonCat free for 14 days. No credit card required.

Trusted by:

WWF
OLX
Allianz
AVON
Redline Steel

SUPPORTED PLATFORMS:

Messenger
Instagram
Instagram Ads
Linkedin
You Tube
Google My Business

MANAGING SOCIAL ENGAGEMENT

managing-social-engagement-napoleoncat

MANAGING SOCIAL ENGAGEMENT

Listen, interact, and build engaged communities

Whether your task is to drive social media engagement for your brand or your clients, your fans and followers need relevant, human replies. And they need them now. And you need to filter out these conversations from customer complaints, reviews, trolls, and comments on paid content. Do it all in one place, in much less time.

Try the Social Inbox if you:

  • Are building communities on multiple social media channels or for numerous clients
  • Get overwhelmed by the number of comments, inquiries, and complaints
  • Are spending way too much time replying, and still miss some conversations
  • Have loyal fans (or trolls) you’d like to acknowledge (or block)

Use it to:

  • Keep track of all direct messages and comments in one place, on Facebook, Instagram, Twitter, LinkedIn, YouTube, and Google My Business
  • Manage engagement with paid content on Facebook and Instagram
  • Tag messages to filter complaints, praise, and spam and assign them to different team members
  • Cut down on the time you spend on replying by as much as 66%
  • Tag users to easily tell engaged community members from trolls and spammers

Try NapoleonCat free for 14 days. No credit card required.

SOCIAL CUSTOMER SERVICE

social customer service

SOCIAL CUSTOMER SERVICE

Shorten response times without missing a single comment

Customer service is the new marketing – but too often, the two don’t go well together. With the Social Inbox, you’re getting a ready-made tool to break down the silos and make customer service an integral part of your social media engagement strategy. Connect your social channels, assign team members, and impress your fans with outstanding social customer care – at scale.

Try the Social Inbox if you:

  • Want to become a more responsive, customer-facing brand
  • Get a lot of complaints via social media
  • Need to improve your response times
  • Need a way to connect your social media communication with your customer service workflows

Use it to:

  • Keep track of all your customer service inquiries from social media, along with conversation history
  • Send replies that solve your customers’ problems, and do it quicker
  • Automatically reply, hide, or delete comments based on selected keywords and phrases 
  • Monitor Google reviews and Q&As for all your locations

Try NapoleonCat free for 14 days. No credit card required.

SOCIAL MEDIA AUTOMATION

social-media-automation-napoleoncat

SOCIAL MEDIA AUTOMATION

Build a quick-response system for your social media channels

You know how social media crises always happen on weekends? Get ahead of them by detecting sensitive content, setting up automated replies, and getting notified immediately. The Social Inbox will help you handle stressful situations at scale while freeing resources to come up with workable solutions.

Try the Social Inbox if you:

  • Have a large volume of repetitive conversations on your social channels
  • Need a quick-response system in case anything blows up on Facebook or Instagram
  • Have limited resources and are looking for ways to optimize your team’s work

Use it to:

  • Set up automated replies to common words and phrases, based on an “if-then” logic
  • Get notified whenever there’s something going on to take immediate action
  • Get a reliable, plug-and-play moderation tool without complex software integrations
  • Define custom moderation rules

Try NapoleonCat free for 14 days. No credit card required.

AGENCY & TEAM MANAGEMENT

AGENCY & TEAM MANAGEMENT

Work better together to respond better on social

Working on increasing social media engagement on multiple profiles for multiple brands can give you a headache. And how well your team communicates internally will impact how they eventually respond in public. The Social Inbox will help you improve team communication and provide better social customer service while building more engaged communities.

Try the Social Inbox if you:

  • Are a small business, ecommerce store, or an agency managing multiple social media accounts 
  • Need to improve cross-team collaboration, including your marketing, customer service, and sales teams
  • Want to make your community manager’s work easier and more effective
  • Usually get comments and direct messages that need input from several team members

Use it to:

  • Build workflows to include multiple teams and prioritize tasks
  • Send customer service tickets to other team members 
  • Improve the agency-brand collaboration 
  • Get moderation performance reports for your client with a click

Try NapoleonCat free for 14 days. No credit card required.

FACEBOOK AND INSTAGRAM ADS

FACEBOOK AND INSTAGRAM ADS

Improve the performance of your sponsored content

Ever discovered your sponsored Facebook posts attracted comments that never got a reply – because you didn’t see them? The Social Inbox will let you track engagement with your ads and sponsored posts along with all the organic content interactions in one place – and make sure your ads look just the way you want them to.

Try the Social Inbox if you:

  • Run multiple ad campaigns on Facebook and Instagram
  • Find it difficult to keep track of interactions on active and inactive ads
  • Have different team members handling ads and organic content

Use it to:

  • Easily filter ad and organic content interactions
  • Reply to all comments from one place
  • Give access to ad moderation to the right members of your team
  • Increase conversions on your ads by providing helpful answers and eliminating spam that puts your prospects off

Try NapoleonCat free for 14 days. No credit card required.

GOOGLE REVIEWS

google-reviews-napoleoncat

GOOGLE REVIEWS

Listen to what people say about you – and take action

97% of people who read reviews on Google also check on how the business replies. But replying to every review can be a struggle, especially if you have multiple stores or restaurants. Unlike other social media engagement tools, our Social Inbox displays Google My Business reviews and makes handling them a breeze.

Try the Social Inbox if you:

  • Have multiple physical locations on Google
  • Get a lot of reviews and don’t have enough resources to wade through them, let alone reply
  • Want to be proactive, but need an easier way to do it

Use it to:

  • Get a birds’ eye view of all the Google reviews in one dashboard
  • Compare how different locations are doing and make necessary improvements
  • Show customers you care by replying to both positive and negative reviews
  • Take much less time to respond – from a full-time job to an hour every other day

Try NapoleonCat free for 14 days. No credit card required.

Mats Genberg
Genberg & Co

It’s the first tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!

colin
Colin Wayne
Redline Steel

We have enjoyed using NapoleonCat the past few years, and think the platform, especially the automation feature, has been a vital key to our success.

Nate Andreshak
Alldaydirect

I use NapoleonCat for one main reason and it works perfectly. It pulls all comments from all dark posts into one inbox.

A quick start guide to your Social Inbox

The Social Inbox FAQ

What platforms can I use the Social Inbox for?

Here’s what you can manage within the Social Inbox:

  1. Facebook:
    • Organic post comments
    • Ad comments
    • Fan posts
    • Profile mentions
    • Private messages
    • Reviews
  2. Instagram:
    • Comments
    • Ad comments
  3. Twitter:
    • Tweets
    • Direct messages
  4. YouTube:
    • Comments
  5. LinkedIn:
    • Comments
  6. Google My Business:
    • Reviews
    • Q&A
Is there a limit to how many profiles I can manage with NapoleonCat?

Nope! You can buy a plan that includes up to 50 profiles. If you need more, reach out, and we’ll get you a custom offer.

To see the available plans, have a look at our pricing. And yes, you can upgrade or downgrade at any time.

How can I get started with auto-moderation? How do I set up my first rule?

It’s easy! You can do it yourself, no need to engage your IT team or take a coding course.

Take a look at our step-by-step tutorial here.

Can I track my team’s performance in the Social Inbox?

Absolutely! And you can generate moderation reports – here’s what they can include:

  • The number of engagements within a specific timeframe
  • The number of specific types of engagements
  • Moderation time – with your team’s best and worst times
  • Engagement summary with the number of likes, deleted comments, consultations, and more
  • Content tags and sentiment
Is NapoleonCat just a social media engagement tool?

It’s much more than that! You can also use the platform for scheduling and reporting, and you can analyze the performance of both your and your competitors’ profiles.

Top rated social media marketing software

4.8/5
4.5/5
4.6/5
4.5/5

Try NapoleonCat free for 14 days. No credit card required.