Need help managing all the comments, messages, and reviews to keep your engagement rates high? View and reply to all of them from one place: an easy, multi-user engagement tool.
Spend Less, Earn More: Social Media Engagement Tool
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MANAGING SOCIAL MEDIA ENGAGEMENT
MANAGING SOCIAL MEDIA ENGAGEMENT
Listen, interact, and build engaged communities
Whether your task is to drive social media engagement for your brand or your clients, your fans and followers need relevant, human replies. And they need them now. And you need to filter out these conversations from customer complaints, reviews, trolls, and comments on paid content. Do it all in one place, in much less time.
Try the Social Inbox if you:
- Are building communities on multiple social media channels or for numerous clients
- Get overwhelmed by the number of comments, inquiries, and complaints
- Are spending way too much time replying, and still miss some conversations
- Have loyal fans (or trolls) you’d like to acknowledge (or block)
Use it to:
- Keep track of all direct messages and comments in one place, on Facebook, Instagram, Twitter, LinkedIn, YouTube, and Google My Business
- Manage engagement with paid content on Facebook and Instagram
- Tag messages to filter complaints, praise, and spam and assign them to different team members
- Cut down on the time you spend on replying by as much as 66%
- Tag users to easily tell engaged community members from trolls and spammers
SOCIAL CUSTOMER SERVICE
SOCIAL CUSTOMER SERVICE
Shorten response times without missing a single comment
Customer service is the new marketing – but too often, the two don’t go well together. With the Social Inbox, you’re getting a ready-made tool to break down the silos and make customer service an integral part of your social media engagement strategy. Connect your social channels, assign team members, and impress your fans with outstanding social customer care – at scale.
Try the Social Inbox if you:
- Want to become a more responsive, customer-facing brand
- Get a lot of complaints via social media
- Need to improve your response times
- Need a way to connect your social media communication with your customer service workflows
Use it to:
- Keep track of all your customer service inquiries from social media, along with conversation history
- Send replies that solve your customers’ problems, and do it quicker
- Automatically reply, hide, or delete comments based on selected keywords and phrases
- Monitor Google reviews and Q&As for all your locations
SOCIAL MEDIA AUTOMATION
SOCIAL MEDIA AUTOMATION
Build a quick-response system for your social media channels
You know how social media crises always happen on weekends? Get ahead of them by detecting sensitive content, setting up automated replies, and getting notified immediately. The Social Inbox will help you handle stressful situations at scale while freeing resources to come up with workable solutions.
Try the Social Inbox if you:
- Have a large volume of repetitive conversations on your social channels
- Need a quick-response system in case anything blows up on Facebook or Instagram
- Have limited resources and are looking for ways to optimize your team’s work
Use it to:
- Set up automated replies to common words and phrases, based on an “if-then” logic
- Get notified whenever there’s something going on to take immediate action
- Get a reliable, plug-and-play moderation tool without complex software integrations
- Define custom moderation rules
How can the Social Inbox help your business?
AGENCY & TEAM MANAGEMENT
AGENCY & TEAM MANAGEMENT
Work better together to respond better on social
Working on increasing social media engagement on multiple profiles for multiple brands can give you a headache. And how well your team communicates internally will impact how they eventually respond in public. The Social Inbox will help you improve team communication and provide better social customer service while building more engaged communities.
Try the Social Inbox if you:
- Are a small business, ecommerce store, or an agency managing multiple social media accounts
- Need to improve cross-team collaboration, including your marketing, customer service, and sales teams
- Want to make your community manager’s work easier and more effective
- Usually get comments and direct messages that need input from several team members
Use it to:
- Build workflows to include multiple teams and prioritize tasks
- Send customer service tickets to other team members
- Improve the agency-brand collaboration
- Get moderation performance reports for your client with a click
FACEBOOK AND INSTAGRAM ADS
FACEBOOK AND INSTAGRAM ADS
Improve the performance of your sponsored content
Ever discovered your sponsored Facebook posts attracted comments that never got a reply – because you didn’t see them? The Social Inbox will let you track engagement with your ads and sponsored posts along with all the organic content interactions in one place – and make sure your ads look just the way you want them to.
Try the Social Inbox if you:
- Run multiple ad campaigns on Facebook and Instagram
- Find it difficult to keep track of interactions on active and inactive ads
- Have different team members handling ads and organic content
Use it to:
- Easily filter ad and organic content interactions
- Reply to all comments from one place
- Give access to ad moderation to the right members of your team
- Increase conversions on your ads by providing helpful answers and eliminating spam that puts your prospects off
GOOGLE REVIEWS
GOOGLE REVIEWS
Listen to what people say about you – and take action
97% of people who read reviews on Google also check on how the business replies. But replying to every review can be a struggle, especially if you have multiple stores or restaurants. Unlike other social media engagement tools, our Social Inbox displays Google My Business reviews and makes handling them a breeze.
Try the Social Inbox if you:
- Have multiple physical locations on Google
- Get a lot of reviews and don’t have enough resources to wade through them, let alone reply
- Want to be proactive, but need an easier way to do it
Use it to:
- Get a birds’ eye view of all the Google reviews in one dashboard
- Compare how different locations are doing and make necessary improvements
- Show customers you care by replying to both positive and negative reviews
- Take much less time to respond – from a full-time job to an hour every other day
Mats Genberg
Genberg & CoIt’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
Colin Wayne
Redline SteelWe have enjoyed using NapoleonCat the past few years, and think the platform, especially the automation feature, has been a vital key to our success.
Nate Andreshak
AlldaydirectI use NapoleonCat for one main reason and it works perfectly. It pulls all comments from all dark posts into one inbox.
