Forget about spending days manually responding to reviews and comments. Turn it from a full-time job into a few hours a week, even when you have hundreds of locations internationally.
Make Google My Business reviews and Q&As an integral part of your customer service workflows. Save hours of work for your social media and customer service teams.
Claiming your Google My Business location is not enough to always pop up in search results. Boost your local SEO by keeping your profile active with engaging content, discussions, and positive ratings.
It’s no secret that customers trust recommendations of other happy customers more than they trust you as a brand. And that’s okay – as long as you’re part of that conversation.
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Each day, our customer support team had to go through dozens of folders to access all the new client reviews and then answer them one by one. This process was tiresome, incredibly time-consuming, and sadly, often ineffective.
Now, we have a bird’s eye view of the entire organization and can spot both our strong points and areas which still need improvement. We can more easily verify the procedures we have put in place (e.g., handling of complaints), assess how individual locations are performing, and monitor the shopping experience of our clients.
Robert Prokopowicz, CCC
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