Your favourite social customer management tool is now available on the go. Never miss a customer message any more only because you’re not at your desk.
Depending on the message type, you can reply, like, hide or delete it. You can even reply in private messages to all Facebook comments, if you don’t want to make the conversation with your customer public.
Just like in the web app, you can tag users or messages and define sentiment of each conversation. This will help you track your KPIs, identify most pressing issues and improve your customer service.