Reply, like or hide
Depending on the message type, you can reply, like, hide or delete it. You can even reply in private messages to all Facebook comments, if you don’t want to make the conversation with your customer public.
Tag
Just like in the web app, you can tag users or messages and define sentiment of each conversation. This will help you track your KPIs, identify most pressing issues and improve your customer service.
Consult with co–workers and clients
Use the ‘Consult via Email’ feature to engage colleagues or experts. Add shift notes for ongoing conversation updates.
