Wish your social media management platform included social media review management? Say less – and try NapoleonCat.
Social Media Review Management – Reply to Every Review, One View
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Supported platforms
Social Inbox: Manage all social media reviews and comments from one dashboard
Social media reviews in the same place as your TikTok comments and Instagram DMs – that’s what you’ll find in NapoleonCat’s Social Inbox. Manage reviews on Facebook, Google Business, Google Play Store, and Apple App Store, all in one dashboard with all your other social media profiles.
Social CRM: Track reviewer history and customer relationships across platforms
The Social CRM lets you see if a reviewer has already interacted with you before or reviewed your product or service on another platform. You or any moderator who’s currently handling a review will have all the context needed to handle and personalize a customer conversation (and provide the best customer experience possible).
AI assistant: Auto-detect sentiment and categorize incoming reviews
If you get a large volume of reviews, possibly across multiple locations or platforms, the AI Assistant can help you tag them and categorize them. You’ll see sentiment trends at a glance and will immediately know which reviews need attention stat.
Auto-moderation: Automate replies to Facebook reviews
Don’t have time to reply to every Facebook review manually? Auto-moderation lets you set up automated replies to Facebook reviews, triggered by sentiment, keywords, or user tags. Create multiple reply variants that rotate randomly, so your responses don’t feel canned. It works 24/7 or during selected time frames – perfect for keeping up with reviews outside business hours or when your team is unavailable.
AI reply suggestions: Get smart response recommendations for every review
AI can also suggest replies to reviews – based on your reply history, FAQs, help articles, and more. If you get a lot of reviews, this might be another way to cut the time to respond to customers while still providing helpful answers and building those customer relationships.
Moderation reports: Track review activity and response performance
To top it off, moderation reports will show you how you’re doing and what you should improve – like response times and moderator performance across your review profiles and social media networks.
Handle reviews in one place with one subscription
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with unified review management.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth. NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new AI features.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to its alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| Review Management (Google, FB, App Stores) | ✅ Multi-platform review management | ⚠️ Limited integration | ⚠️ Limited integration | ⚠️ Limited | ❌ No |
| AI Sentiment Detection on Reviews | ✅ AI-supported sentiment analysis | ⚠️ Basic sentiment | ⚠️ Label-based | ❌ No | ❌ No |
| AI Reply Suggestions for Reviews | ✅ Generates on-brand review replies | ✅ AI-powered | ✅ AI-powered | ❌ No | ❌ No |
| Social CRM (Reviewer History) | ✅ Full reviewer profile & interaction history | ⚠️ Basic CRM | ⚠️ Basic CRM | ⚠️ Basic | ❌ No |
| Automated Review Replies (Facebook) | ✅ Rule-based auto-replies with rotating variants | ❌ No | ❌ No | ❌ No | ❌ No |
| Unified Social Inbox (Reviews + Comments) | ✅ All reviews & comments in one place | ✅ Partial support | ✅ Partial support | ⚠️ Limited | ❌ No |
| Moderation Performance Reports | ✅ Detailed analytics & insights | ✅ Basic reports | ✅ Basic reports | ⚠️ Limited | ❌ No |
| GDPR Compliance | ✅ EU-based, full GDPR compliance | ⚠️ CA-based | ⚠️ US-based | ⚠️ UK-based | ⚠️ US-based |
FAQs
What review platforms does NapoleonCat support?
NapoleonCat supports reviews from Google Business, Facebook, Google Play Store, and Apple App Store. All of these reviews appear in your unified Social Inbox alongside your other social media comments and messages, giving you one central place to manage your entire online reputation across all major review platforms.
Can I reply to Google reviews from NapoleonCat?
Yes. You can draft and send replies to Google reviews directly from NapoleonCat’s dashboard. This saves you from switching between multiple platforms and helps you maintain a consistent brand voice and response times across all your review platforms.
How does AI help with review management?
NapoleonCat’s AI Assistant automatically analyzes incoming reviews and tags them with sentiment (positive, neutral, negative), detects spam and hate speech. This helps you quickly identify which reviews need urgent attention, spot trends in customer feedback, and focus your team’s efforts on the most important reviews.
Can I see a reviewer’s history across different platforms?
Yes. NapoleonCat’s Social CRM feature tracks reviewers across multiple platforms. You can see if someone has reviewed you on Google, Facebook, or app stores, and view their complete interaction history with your brand. This context helps you personalize your responses and build stronger customer relationships.
Can I track my team’s review response performance?
Yes. NapoleonCat’s moderation reports show you detailed analytics on response times, moderator performance, and review activity across all platforms. You can see which team members are responding fastest, which reviews are getting the most engagement, and identify areas where your response process could be improved.
Respond to every review from one view
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