What's Fresh?

Inbox Activity Reports are now available for Social Inbox 2.1 users. Use them to track team performance and moderation efficiency across your social channels.

📊 Profile-level breakdown: See total ticket volume by type — comments, DMs, ad comments, visitor posts — alongside response rates, reaction time data, and a full breakdown of moderator actions per profile. Also includes separate columns for AI and Auto-moderation actions, so you can see how much of the workload is handled automatically.

👤 Per-moderator stats Track each moderator’s average and median reaction time, total tickets handled, replies by type, and full action history. Clear data for performance reviews and workload management.

🏷️ Tag and sentiment overview: See how many messages were tagged with each Inbox tag, with sentiment breakdown for both manual and AI-assigned tags. Useful for spotting recurring topics and trends over time.

📁 Raw message export: A full message-level log with content, type, author, date, sentiment, tags, and moderator reply data. Useful for auditing specific interactions or exporting data for compliance purposes.

To generate a report, simply click on the “Create report” icon in the Social Inbox