What's Fresh?

We are excited to announce the release of a new AI-powered reply feature within the Social Inbox. This Beta version is currently available on demand for our Enterprise customers.

How It Works

This new capability is designed to help moderation teams respond to comments more quickly while ensuring brand consistency. The feature generates suggested responses by analyzing:

• The brand’s existing moderation history.
• Additional knowledge sources, such as help centers or FAQs.

By utilizing these inputs, the AI proposes context-aware replies that sound human and on-brand, avoiding generic responses.

Current Beta Scope

During this Beta phase, the AI Reply feature:

• Supports comment replies exclusively.
• Requires individual activation per page by the NapoleonCat team.

Once activated, moderators will see a new “AI reply” button in the reply form within the Social Inbox. This allows them to generate, edit, and publish a suggested response with a single click.

Future Development

This rollout is a key part of our strategic roadmap to enhance AI-powered customer service. Future iterations are planned to expand coverage to private messages and include more advanced workflows tailored for high-volume moderation teams.