What's Fresh?

Social Inbox – your unified inbox for all social media messages, comments, and reviews – is now available in version 2.1 and rolling out to new users.

This update has one focus: help you moderate faster, with full context and fewer clicks.

🆕 Full conversation context in one view

The new Conversation View combines the full message thread with Social CRM data into a single place. No more switching between sections to understand a contact’s history — it’s all in one place.

🆕 Full DM History

Direct Message threads now show the complete conversation history. You always know what was agreed before, which cuts response time and reduces the risk of mistakes.

🆕 Move a public conversation to private with one click.

Makes it easier to handle more complex cases and build relationships directly in messages.

Faster performance at high volume

Tickets load faster, even with large numbers of comments and messages. Work stays smooth without slowdowns, regardless of scale.

Simplified, unified filtering

All filters -including status – are now in one place. Easier to manage multiple brands, campaigns, or clients without the chaos.

Availability

Version 2.1 is currently rolling out to new users. Bulk actions and rollout to existing users are coming soon.

Questions? Contact our support team.