What's Fresh?

Social Inbox 2.1 is live and rolling out to new users now. Here’s what changed.

New: Conversation View

A dedicated work view that combines the full conversation thread with Social CRM data in one place: no switching between tabs to get context.

New: Full DM History

Direct Message threads now show the complete conversation history, so you always know what was said before.

New: Reply to Instagram Comments via DM

You can now respond to Instagram comments privately, directly from your Inbox.

Faster Loading

Tickets load faster, so high-volume inboxes stay responsive even during busy periods.

Unified Filters

All filters – including status – are now in one place. Useful if you’re managing multiple brands or clients from the same account.

Availability

Version 2.1 is currently rolling out to new users. Bulk actions and rollout to existing users are coming soon.

Questions? Contact our support team.