With over 2.49 billion users, YouTube has grown into one of the most popular social media platforms in the world. We all watch videos, but being a YouTuber isn’t exactly an easy job, especially when it comes to managing comments across multiple YouTube channels and videos – and that’s what we’re here to help you organize today.
Using YouTube Studio, you can have all of your comments in one place, but what if you run multiple YouTube channels? Or your traffic is so big that you need to work in a team? Or you get comments in foreign languages? The bigger your traffic, the harder it is to keep up with YouTube comments.
You need to be able to organize your YouTube comments and easily keep track of the engagement under your videos.
For all these problems, we come today with a solution, but let’s first focus on why managing YouTube comments (or getting a YouTube comment manager) is super important in the first place.
Manage YouTube comments from multiple channels in one place
Organize your YouTube comments from multiple channels – with an all-in-one social media tool.
Why you should manage all your YouTube comments
Should you even bother to monitor all of your YouTube comments?
Let’s take a closer look at some of the biggest benefits that come with keeping your comments sections in check.
It tells you what your target audience wants
It’s as simple as that – reading through your YouTube comments can tell you A LOT about how your audience reacts to your content (the number of likes and dry stats is definitely not enough!).
Your YouTube comment sections are a great source of feedback, one that you also get for free! You can quickly spot what’s engaging people in your videos, what’s missing, and what could become an idea for your next video.
And if you’re a brand, you can also get honest customer feedback and focus on improving your product or service.
It increases engagement and visibility
Here’s a good ol’ trick – if you reply to every comment, you will double the engagement under your videos. And higher engagement means more visibility, more views, and eventually more subscribers.
Moreover, you can start whole conversations in the comments. Ask your audience questions, engage them, show them that you care about their opinion while simultaneously boosting your videos 😉
It can help you form better relationships with your audience
Comment sections are a great place to improve the relationship with your fans and show them that you care about their voice.
As the official character limit for YouTube comments is 10,000 characters, you get plenty of room to address any issue thoroughly.
It helps you spot trolls and offensive YouTube comments
One of the key aspects of managing your YouTube comments is to keep them clean, and I’m not talking about deleting negative opinions (which you should always address by the way).
But there are times when you may encounter trolls, spammers, hate speech, or simply inappropriate comments. In such cases, you’ll most likely have to quickly delete such comments as they can negatively affect your channel’s (and your brand’s) reputation.
Protect your social media from spam & hate on FB and IG
Automatically hide or delete offensive comments, hate speech, and spam on FB and IG – with an all-in-one social media tool.
How to manage YouTube comments more effectively
So, let’s get down to business.
NapoleonCat’s Social Inbox is basically a YouTube comment manager. It allows you to easily manage all your YouTube comments from multiple channels – all in one customizable view that you can edit to your needs, available both for mobile and desktop.
PS. The Social Inbox works with multiple social media platforms: TikTok, Facebook, Instagram, LinkedIn, Google My Business, Apple App Store, and Google Play Store – so you can basically monitor and manage all your incoming social interactions, including comments from Facebook and Instagram ads.
Anyhow, let’s go through some extra features that our Inbox has to offer for managing YouTube comments.
Translate all your YouTube comments with one click
The Inbox has a built-in translation feature that is supported by Google Translate (which has grown into a pretty accurate translator over the years). This means that you can translate and reply to your YouTube comments in over 100 languages.
Translating a YouTube comment in the Inbox
It’s a great solution for those YouTube creators who cater to international audiences, or just for those who get occasional comments in a different language.
Manage your YouTube comments in a team of moderators
The Inbox is made for collaboration across teams – both internal and external.
You can add members to your project and manage your YouTube comments in a team, with real-time updates – so that you don’t accidentally answer the same comment twice.
Real-time collaboration in the Inbox
And if there’s a comment that requires further investigation, you can send it for consultation via email, e.g., you can send a sensitive inquiry to your customer support team.
Sending a ticket for external consultation.
For you, the whole process, including the conversation with external agents, is done inside the Inbox 😉
Leave internal notes for other team members
For comments that require that extra bit of care, you can also leave internal notes for your team members:
Manage YouTube comments from specific time periods
The Inbox has multiple filtering options, and one of them allows you to set a custom time period to view your comments:
Hide and delete YouTube comments with one click
Did you know that you can’t hide comments on YouTube? You can only hide all comments from specific users, so any of their future comments will remain hidden.
With NapoleonCat, you can manually (with just one click, though) hide YouTube comments by clicking on the struck-through eye icon:
Alternatively, you can also delete YouTube comments by clicking on the trash can icon:
Multiple filtering options for YouTube comments
Okay, so you can filter by time period to access your comment history for any given date.
But what other filters are there to better organize your work and find the comments you need?
You can filter your YouTube comments by:
- YouTube channel(s)
- Assigned moderators (who worked on a given comment)
- YouTube users (who commented on your videos)
- Comment sentiment (e.g., positive, neutral, or negative)
- Type of comment (e.g., review or a complaint)
- Specific YouTube video (shows comments only from a specific video(s))
Manage YouTube comments from multiple channels in one view
Monitor and manage all your comments from YouTube, Facebook, Instagram, Twitter, LinkedIn, and even Google reviews – with an all-in-one social media tool.
How to manage YouTube comments on mobile
Of course, we don’t always have access to a desktop computer, yet our YouTube comments can be piling in at any moment. So, our YouTube comment manager (aka the Inbox) is also available for mobile devices – both iOS and Android.
Now you can also manage all your YouTube comments from multiple channels from your smartphone:
Final word
YouTube comment moderation is surely no rocket science. But as your channels grow, the amount of YouTube comments can become overwhelming.
Without the proper comment management tools, your comment sections can quickly spiral out of control, with many important issues (coming from your fans or customers) getting lost in the dark.
Make sure you always come prepared (like Batman) and start our free 14-day trial 😉 No credit card required during signup!
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