If you’re tired of jumping between Facebook, Instagram, TikTok, and all the rest of your brand’s social media platforms, you’re not alone. And also, you have options to make it much easier. But you most likely need an all-in-one social inbox – let me show you one with what it can do for your brand and your team.
- The problem with platform-hopping: why you need one central inbox
- Your entire social presence, unified: Facebook, Instagram, Messenger, TikTok, LinkedIn, YouTube, Google Reviews & more
- Respond to every comment, DM, mention, review, and ad message – from a single view
- Unify customer conversations across networks without losing context
- Stay on top of messages across multiple brands and channels
- Use workspaces to separate projects, teams, or client accounts
- Control who sees what with role-based permissions
- Assign incoming conversations to the right team members
- Coordinate smoothly with internal notes inside threads
- Get a second opinion: Use “Send to consult” for internal or client feedback
- Speed up response time with saved replies
- Support global audiences with auto-translation built in
- Keep conversations organized with custom tags for messages and users
- Build rich customer profiles with integrated Social CRM
- Let AI sort by urgency: smart sentiment detection and auto-tags
- Free up time with automated moderation of repetitive interactions
- Instantly answer FAQs without manual input
- Safeguard your pages from spam and harmful content, 24/7
- Escalate critical cases automatically to the right people
- Track team metrics, response times, and workload with actionable insights
- Take control of conversations with a truly all-in-one social inbox
- All-in-One Social Inbox – FAQs
One inbox for all social media interactions
Use NapoleonCat to manage all your comments, messages, and more – with an all-in-one social media tool that supports Facebook, Instagram, TikTok, LinkedIn, YouTube, Google My Business, and more.
The problem with platform-hopping: why you need one central inbox
Managing multiple social media accounts can feel like juggling flaming torches – across different rooms. (And I’m not even exaggerating.) You’re hopping from Facebook to Instagram, checking TikTok comments, replying to DMs on Messenger, and making sure you didn’t miss a Google review or a LinkedIn mention.
And the multiple ads you currently have running across Instagram, Facebook, and TikTok? Don’t even get me started on the ads.
All of it is frustrating and inefficient, to say the least. And, maybe most importantly, it slows your team down, every day.
When your social media interactions are scattered across platforms, you risk delayed responses, missed messages, and inconsistent tone or branding. It becomes nearly impossible to collaborate with your team, keep tabs on conversations, or make sure no customer gets left on “seen.” (Yeah, your customers hate it just like you do. 😉)
What if you could have all of it in one place – and reply, prioritize, assign, etc.? Oh, I can tell you what would happen then – and how you can get there. 👀
Your entire social presence, unified: Facebook, Instagram, Messenger, TikTok, LinkedIn, YouTube, Google Reviews & more
NapoleonCat’s all-in-one Social Inbox brings your brand’s conversations from across social platforms into a single, organized dashboard. (And all your flaming torches into one room, now maybe only slightly flickering.)
This includes:
- Facebook comments, DMs, and ad comments
- Instagram comments, DMs, Story replies, and ad comments
- Messenger messages
- TikTok comments, including ad comments
- YouTube comments
- LinkedIn post comments
- Google My Business reviews
And yes, all of it in real time, as they come in.
So, whether you’re managing one brand or multiple brands across social media platforms, a central, all-in-one social inbox will help your team stay in sync, with no messages or comments slipping through the cracks.
Respond to every comment, DM, mention, review, and ad message – from a single view
With NapoleonCat’s all-in-one Social Inbox, everything shows up in one stream:
- Organic comments
- Direct messages
- Brand mentions
- Reviews
- Even those tricky Facebook, Instagram, and TikTok ad comments, notoriously hard to track natively.
And this means no more digging through tabs or switching between accounts.
You can filter the view by status, platform, message type, sentiment, user tags, inbox tags, moderators, and more. And your team can stay focused and respond quickly.
One inbox for all social media interactions
Use NapoleonCat to manage all your comments, messages, and more – with an all-in-one social media tool that supports Facebook, Instagram, TikTok, LinkedIn, YouTube, Google My Business, and more.
Unify customer conversations across networks without losing context
Social media conversations often start on one channel and continue on another. A customer might comment on your TikTok video and follow up with a DM on Instagram or even leave a review on Google.
NapoleonCat’s Social CRM lets you connect the dots, with customer profiles available from within the social media Inbox.
You can see the full conversation history with each person, regardless of platform, along with custom notes and tags. That way, while you’re “just” answering messages, you’re also building relationships, informed by the full picture.
Stay on top of messages across multiple brands and channels
Managing social interactions for one brand is a challenge. Managing multiple brands or clients across several platforms? That’s chaos. Unless you have a system built for it. And the right tools to execute it.
NapoleonCat’s all-in-one Social Inbox was designed for agencies and multi-brand organizations. And it lets you manage interactions for many accounts in one place, without mixing them up.
Use workspaces to separate projects, teams, or client accounts
With separate, dedicated workspaces for different clients, brands, departments, or regions, you can easily organize work at scale.
Each workspace can have its own set of social accounts, team members (with different access levels), automation rules, and saved replies to make responding to FAQs quicker.
That means your ecommerce brand in the UK and your lifestyle brand in the US can live under one NapoleonCat account, but stay completely separate behind the scenes. And so can your client brands.
Some agencies choose to have different workspaces for different moderation teams that manage several client accounts – it all depends on your needs and processes. The Social Inbox is really flexible, and you can adjust it to the way you work, making it a central tool for your customer service on social media.
Here’s how workspaces work:
Control who sees what with role-based permissions
Speaking of access levels, within each workspace, you can decide who gets access to what.
Assign roles (admin, moderator, viewer, etc.) and control visibility on a need-to-know basis, so sensitive information stays protected and teams only see the conversations relevant to them.
Another advantage of this is that there’s no direct access sharing to social media accounts with everyone (and no risk of getting locked out of one, ever.) Everything happens in NapoleonCat, and you can grant and revoke access as needed, and even send questions to people outside the team.
Assign incoming conversations to the right team members
Another thing you can do within the Social Inbox is assign different comment threads and messages to your team members as customer service tickets. You can do it manually or even set up automated rules based on the contents or user tag, for example.
So, if you get a complaint about delivery, customer service can take over, while a product collab inquiry makes its way straight to marketing. NapoleonCat lets you assign threads to the right team members or departments with just a few clicks. Everyone knows who’s responsible, and customers get faster, more accurate responses.
Coordinate smoothly with internal notes inside threads
If you need to loop in a colleague before replying, you can add an internal note. Same if you want to document a customer request for future reference – when someone else handles a conversation with the same person.
You can leave internal notes directly inside the message thread, so your team stays informed without ever leaving the social media inbox or resorting to a Slack back-and-forth.
Get a second opinion: Use “Send to consult” for internal or client feedback
Sometimes, you need input, especially in a high-stakes or nuanced situation.
With the “Send to Consult” feature, you can forward messages internally (or to clients, if you’re an agency) to review before responding. That way, you don’t send anything you’re unsure about, and again, you keep everyone in the loop. You can also upload attachments.
And the client doesn’t even need to have a NapoleonCat account – they’ll still be able to see your message and respond to it.
Speed up response time with saved replies
Your moderators don’t have to type out the same answers over and over again.
NapoleonCat lets you create a library of saved replies for frequently asked questions or standard messages. Team members can insert them instantly, tweak if needed, and respond in seconds.
And you can have different sets of saved replies for different workspaces, so that it’s even easier to find just the relevant ones.
Support global audiences with auto-translation built in
I remember times when customers speaking a different language on social media was actually a problem (and Google Translate was horrible.) Luckily, you don’t even have to be able to imagine it today.
NapoleonCat’s auto-translation feature helps you understand incoming messages and respond in the customer’s language without leaving the inbox. It supports over 100 languages, so you can expand your reach and stay connected across markets.
Keep conversations organized with custom tags for messages and users
One really cool feature of the Social Inbox is tags. Use them to categorize conversations by topic, urgency, campaign, or issue type, whatever fits your workflow. You can also automatically assign relevant tags to spam and hate speech, and tag sentiment, too.
You can also tag users (e.g., VIP, repeat complainant, lead), making it easier to personalize communication and track recurring issues.
Again, you can have sets of tags per workspace, helping customize your customer service workflows for different clients.
You can also use tags to trigger Auto-moderation rules and automate some actions, such as assigning comments or DMs to individual moderators, or automatically deleting spam comments.
Automatically Block Spam with AI Precision
Automatically hide or delete spam and hate comments on your posts and ads across all your social media profiles, powered by advanced AI.
Build rich customer profiles with integrated Social CRM
User tags will also appear in a specific user’s CRM profile in NapoleonCat. I’ve talked about it a little earlier on – NapoleonCat’s built-in Social CRM is a super helpful social media management tool to collect and store key data about your audience, from usernames and locations to conversation history, user tags, and internal notes.
So you have a rich, centralized customer database that gives your team context with every interaction. And it can even include information from your ecommerce store, linking social media to sales information.
Let AI sort by urgency: smart sentiment detection and auto-tags
NapoleonCat uses AI to help you prioritize interactions with your audience. One of the ways it does that is through sentiment analysis, which automatically detects the tone of incoming messages – positive, neutral, or negative.
You can also assign sentiment manually, but the AI is pretty accurate, helping you focus on what’s urgent first. You can also set up auto-tags to identify hate speech and spam and instantly act to remove it – or straight up automate it with Auto-moderation.
Free up time with automated moderation of repetitive interactions
Speaking of Auto-moderation – it really is a good solution for repetitive interactions. Like frequently asked questions, you know, “How much is shipping?” “When will it be back in stock?” “Is this gluten-free?”. The kind.
You can handle them hands-off using rules you define. This saves your team hours while still providing instant, helpful responses to your followers.
Smart auto-replies on social media
Use automated content moderation to manage social media in real time. Our customers reduce their response time by 66%.
Instantly answer FAQs without manual input
Using Auto-moderation goes one step further than the saved replies – once you set up a rule, it just works for you, without you having to literally lift a finger.
Set up automated replies triggered by specific keywords or phrases like “price,” “opening hours,” or “return policy.” These can be customized by platform and time of day (for example, when your moderation team is off), so that your responses stay relevant and timely.
Safeguard your pages from spam and harmful content, 24/7
I honestly think that spam and hate removal is one of the easiest things to automate – and one of the most beneficial. There’s little risk and lots of benefits – for your audience, brand, and moderation team, who don’t have to waste time deleting spam every day.
The AI Assistant can automatically detect spam, offensive language, or suspicious links before they ever go public. And you can automatically hide or delete them with Auto-moderation – you can set it up to work around the clock, so you don’t have to.
Escalate critical cases automatically to the right people
Not every issue can be solved with a canned reply, though. But you can set up rules that escalate serious messages, like complaints, refund requests, or press inquiries, to the right person or team immediately.
Use user tags, negative sentiment, or specific keywords to assign comments and messages to designated team members, so they can answer quicker, without having to wait until someone gets to the message and assigns it manually.
Track team metrics, response times, and workload with actionable insights
With NapoleonCat and its moderation analytics, you can also track your customer service efforts and keep improving them (and even report on them).
You can track things like:
- Average response times
- Number of messages handled per agent
- First contact resolution
- Workload
- And more.
You can also generate reports detailing individual and team performance metrics. Use these insights to optimize staffing, improve customer satisfaction, and report on KPIs.
Take control of conversations with a truly all-in-one social inbox
With NapoleonCat’s unified social media inbox and AI-powered moderation & protection for social media, it’s easier to take control of your social media conversations. No more scattered logins, missed messages, late-night Slack chats trying to figure out who responded to what.
Your team can focus on what really matters: building relationships, protecting your brand, and creating great customer experiences. (And not deleting yet another spam message.)
Try it – completely free for 14 days – and see how it could work for your team.
One inbox for all social media interactions
Use NapoleonCat to manage all your comments, messages, and more – with an all-in-one social media tool that supports Facebook, Instagram, TikTok, LinkedIn, YouTube, Google My Business, and more.
All-in-One Social Inbox – FAQs
Here are quick answers to frequently asked questions about managing messages with the All-in-One Social Inbox.
What social platforms can I manage with NapoleonCat’s all-in-one social inbox?
Here’s a full list of the interactions you can manage with NapoleonCat’s Social Inbox:
- Organic post comments
- Ad comments
- Fan posts
- Profile mentions
- Private messages (Messenger)
- Reviews
- Direct messages
- Profile mentions
- Comments
- Ad comments
- Comments
TikTok
- Comments
- Sub-comments
- Ad comments
YouTube
- Comments
Messenger
- Private messages
Google My Business
- Reviews
- Q&A
Apple App Store
- Reviews (read and reply)
Google Play
- Reviews (read and reply)
Can I handle comments, messages, and reviews from different channels in one place?
Yes. NapoleonCat’s Social Inbox centralizes all types of interactions – comments, DMs, reviews, ad comments – so you don’t have to switch between tools or platforms.
How does an all-in-one social inbox help streamline customer communication?
By bringing every conversation into one view, your team can respond faster, collaborate better for consistent, high-quality communication across the board.
Is it possible to manage multiple brands or clients within one inbox?
Absolutely. Use workspaces to keep different brands, clients, or departments separated, with tailored access permissions and message filters.
How is an all-in-one inbox different from using native social platform tools?
Native tools only show part of the picture. NapoleonCat combines all platforms, adds collaboration features, automates workflows, and offers powerful analytics, making it much more than a basic inbox.
Simplify Social Media
Management with One Tool
- Manage & reply to comments and DMs in one place.
- Monitor ad comments from multiple accounts.
- Automate answers to repetitive questions.
- Automatically delete spam comments from trolls
- Schedule posts to multiple accounts, on desktop.
- Analyze performance and monitor hashtags.
- Keep track of your competition.
- Create or schedule in-depth reports in seconds.
You may also like:
- Team Inbox for Social Media: Everything in One View
- How to Manage All Social Media in One Place – Facebook, TikTok, Instagram, and more
- Social Media Comment Management: Full Expert Guide
- Support Your Team With a Social Media Moderation Tool They Deserve
- Multi-Account Social Media Management: Full Guide
- How to Automate Social Media Moderation
- How to Create and Manage Multiple Instagram Accounts Like a Pro
- How to Manage Multiple Facebook Pages More Easily
- How to Manage Multiple LinkedIn Accounts (without going mad)
- Top 15 Social Media Management Tools for Teams
- How to Automate Social Media Replies (And When You Should)
- How to Automatically Detect Spam and Hate Speech on Social Media
- How to Use Automated Customer Service on Social Media
