If your social media team is overwhelmed by switching between accounts, missing messages, and struggling to collaborate, well, it’s probably time to simplify things.
A shared team inbox for social media will bring all your social interactions into one place – so your team can literally work smarter, not harder. Let me show you how to do that.
- Why switching between social platforms is holding your team back
- Meet NapoleonCat’s Social Inbox: One dashboard for your entire team
- Collaborate across platforms: Facebook, Instagram, TikTok, LinkedIn, YouTube & more
- Never miss a message again – even with a distributed team
- Create separate workspaces for clients, teams, or projects
- Manage access with granular permissions and roles
- Assign conversations seamlessly to the right team members
- Use internal notes to coordinate behind the scenes
- Send to consult: Get help from teammates or clients without leaving the Inbox
- Cut response times with saved replies
- Speak every customer’s language with built-in translation
- Tag messages and users to keep your team organized
- Organize contacts and interactions with Social CRM profiles
- AI-powered tagging to help teams prioritize
- Let Auto-moderation handle the repetitive work
- Automatically respond to common questions – no manual input needed
- Protect your brand reputation – even when your team is offline
- Automatically forward urgent messages to the right team members
- Monitor team performance and optimize collaboration with reports
- Ready to unite your team around customer conversations?
- FAQs
One inbox for all social media interactions
Use NapoleonCat to manage all your comments, messages, and more – with an all-in-one social media tool that supports Facebook, Instagram, TikTok, LinkedIn, YouTube, Google My Business, and more.
Why switching between social platforms is holding your team back
Managing social media customer communication is hard enough. Add multiple platforms into the mix, each with its own inbox, interface, and quirks, and it quickly becomes a time-consuming mess.
Your team spends more time switching tabs, logging in and out of accounts, and trying to track down that one comment someone mentioned than they do actually talking to customers and solving problems. Which is obviously not the way this is all supposed to work.
The constant switching creates bottlenecks, delays responses, and makes it easy to miss important messages. Not to mention, it’s exhausting. Collaboration suffers. Accountability is fuzzy. And with social media users expecting near-instant replies, well, that’s a problem.
Which is exactly why your team needs (and deserves) a better way to handle social media conversations, together. A unified team inbox for social media.
Meet NapoleonCat’s Social Inbox: One dashboard for your entire team
NapoleonCat’s Social Inbox brings all your social media conversations into one shared, user-friendly space, across teams and platforms:
- Facebook (including ads)
- Instagram (including ads)
- TikTok (including ads)
- YouTube
- Google reviews
Whether you’re handling comments, DMs, reviews, or ad messages, it’s all right there in one team inbox for social media, and a single view.
No more switching tabs. No more “Who replied to this?” confusion. Instead: streamlined communication and crystal-clear collaboration.
You can assign, reply, tag, translate, leave notes for others, and track performance, all from one place. So, let’s take a closer look at it, shall we?
Collaborate across platforms: Facebook, Instagram, TikTok, LinkedIn, YouTube & more
NapoleonCat’s Social Inbox supports the platforms your team is already using: Facebook (including ads and Messenger), Instagram (comments, DMs, ads), LinkedIn (comments and replies), YouTube, TikTok (comments and ads), and Google Reviews.
That means your marketing, support, and community teams can finally stop jumping between social media management tools and inboxes and easily work together. All interactions are collected in real time, regardless of the platform.
Plus, if you’re an agency or manage multiple brands, you can create separate workspaces in NapoleonCat and assign teams to different client accounts. This way, whether they’re answering Instagram Story replies or responding to a comment on a Facebook ad, your team handles everything seamlessly in one dashboard, and everyone knows what they’re supposed to do.
Never miss a message again – even with a distributed team
The above also works for any team setup – it just doesn’t matter whether your team works from one office, remotely, or across time zones.
With NapoleonCat’s Social Inbox, nothing will fall through the cracks. Every message is tracked, every reply is visible, and every teammate stays in the loop.
Plus, it’s easy to communicate within the tool itself, leaving comments, flagging threads, and tagging users. With full conversation history and detailed logs, you’ll always know who said what and when. And it’s easy to pick up a conversation thread someone else started – it’s literally all there.
Create separate workspaces for clients, teams, or projects
Speaking of workspaces, they’re a great way to organize your work when you:
- Are working with multiple clients
- Manage several brands under one roof
- Need to separate campaigns or regional accounts
- Or have multiple teams dedicated to specific marketing areas/projects, etc.
NapoleonCat lets you create distinct workspaces to keep everything tidy and secure. Each workspace has its own connected social media profiles, team members, and settings, so you can stay organized without mixing up messages or permissions.
Manage access with granular permissions and roles
About permissions: not everyone needs full access to every feature or conversation. You’ll have people moderating comments and messages, but also people contributing content or managing ad campaigns. With NapoleonCat, you can customize permissions for each person.
Want your support agents to handle customer comments but not edit social posts? Done. Want to give a client read-only access to see conversations in progress – but not jump in without talking to you first? Easy.
Roles and permissions give you full control over who can see and do what – and they’re a great way to minimize errors and maximize security (no need to share passwords with every single person and risk being locked out of your Facebook account).
One inbox for all social media interactions
Use NapoleonCat to manage all your comments, messages, and more – with an all-in-one social media tool that supports Facebook, Instagram, TikTok, LinkedIn, YouTube, Google My Business, and more.
Assign conversations seamlessly to the right team members
Instead of wondering who should respond (or worse, having two people reply at once), you can assign incoming messages directly to the right moderator or customer support agent. You can do it manually or set up automatic assignments using Auto-moderation rules.
For example, you might have a dedicated moderator to deal with existing customers – and then, based on a user tag, you can direct incoming messages to them automatically. And there are plenty more criteria that you can use as Auto-moderation triggers.
This not only improves efficiency but helps immensely with accountability. Every message gets a clear owner, and nothing gets left behind. (Because, if everyone’s responsible, nobody really is.)
Use internal notes to coordinate behind the scenes
Need to clarify something before replying?
Want to leave context for a teammate taking over a conversation?
Use internal notes – they make it easy to communicate behind the scenes, without the customer seeing a thing. And without turning to emails (that you know will eventually get lost in the email inbox.)
They’re like sticky notes for your social media inbox, but without the mess.
Send to consult: Get help from teammates or clients without leaving the Inbox
Same goes for sending a comment or message for consultation.
If a message requires a second opinion – maybe from a manager, a product specialist, or even your client, you can use the “Send to consult” feature and ask for input directly from the inbox.
The consulted person gets notified and can reply with guidance, helping you respond quickly and accurately. Without long email threads or Slack back-and-forths. You’re still using literally one team inbox for social media to do it.
Cut response times with saved replies
Here’s something for when your moderators are tired of typing out the same answers over and over.
You can save everyone’s time (and sanity) with pre-written replies. Refund policy, shipping info, or just a friendly greeting – saved replies will help you stay consistent and reply fast in common situations.
Again, you can customize saved replies per workspace, so they’re easily accessible and relevant.
Speak every customer’s language with built-in translation
Global audiences mean multilingual conversations. But today, that’s not a problem anymore (it used to be back in the day).
NapoleonCat’s built-in translation feature lets you instantly translate incoming messages and your replies. And this means your team can respond confidently in any language.
Tag messages and users to keep your team organized
Here’s something that beats any native social media inbox – the way you can organize messages and comments to stay on top of recurring issues, priority conversations, or specific customer types. You can do all of it by tagging messages and users in the inbox as messages come in.
For example, tag refund-related comments, influencers, spam messages, or potential leads.
(Btw, tagging spam, hate speech, and sentiment can happen automatically when you turn on the AI Assistant in the inbox.)
Tags help you filter, report, and prioritize customer support tickets. You can even use them to route messages to the right teams or trigger auto-responses using Auto-moderation rules.
Organize contacts and interactions with Social CRM profiles
Yes, there’s more!
NapoleonCat’s Social CRM stores key customer information, past interactions, tags, and notes in one place, all linked to their social profile.
That means your team always has the context they need to deliver personalized support, nurture leads, or handle complaints with empathy and efficiency.
(Notice the tags in the user profile.)
AI-powered tagging to help teams prioritize
When it comes to eliminating spam and hate speech or prioritizing comments based on sentiment, you have one incredible assistant in the Inbox – the AI Assistant.
It’ll do the heavy lifting when it comes to AI-powered moderation & protection for social media.
NapoleonCat can automatically tag messages based on their contents, helping your team spot urgent or negative interactions right away – and even automatically assign, hide, tag, or delete them using Auto-moderation rules.
Let Auto-moderation handle the repetitive work
Speaking of Auto-moderation rules – all the tags, keywords, platforms, etc., can be used to trigger automated reactions in the Inbox.
Use it to automatically:
- Eliminate spam
- Assign certain types of comments or messages to individual moderators
- Send automated replies to frequently asked questions
- Flag and tag messages in NapoleonCat
- And more, depending on the social media platform
You can set up Auto-moderation rules to run round the clock or in designated time windows, and support your human moderators in scenarios such as busy sales holidays, out of office replies, social media crises – as your first line of response to customers.
Automatically Block Spam with AI Precision
Automatically hide or delete spam and hate comments on your posts and ads across all your social media platforms, powered by advanced AI.
Automatically respond to common questions – no manual input needed
With Auto-moderation, you can go beyond what Saved Replies can do, and avoid any manual interaction from your moderation team.
You can do it by setting up keyword-based rules for each channel, and NapoleonCat will respond with the right info, even if your team’s busy or offline. Use it for organic content, Messenger messages, and ad comments to handle questions about shipping, price, store hours, return policy, etc.
Protect your brand reputation – even when your team is offline
One nasty comment can go viral fast. And will it happen on a Sunday or New Year’s Day? You bet!
That’s another scenario where NapoleonCat’s Auto-moderation is really helpful. You can set it up to work at specific hours and/or days to hide spam, hate speech, or offensive language before it becomes a PR nightmare (and ruins your time off).
You can also flag sensitive comments for review or forward them to the right person immediately.
Automatically Block Spam with AI Precision
Automatically hide or delete spam and hate comments on your posts and ads across all your social media platforms, powered by advanced AI.
Automatically forward urgent messages to the right team members
For messages that need a fast human response – like complaints, media inquiries, or sales leads – NapoleonCat can auto-assign or notify specific team members based on the content of the message or user tag.
That way, you never miss a crisis (or a sales opportunity) because someone didn’t see the message in time.
Monitor team performance and optimize collaboration with reports
Track how quickly your team responds, who handles the most messages, what kind of questions come up most often, and more. NapoleonCat’s analytics give you insights into team efficiency, customer satisfaction, and areas for improvement.
(Not to mention, you can also use it to track content performance on social media, too – all in the same platform.)
Use the data to streamline workflows, improve customer service training, and prove ROI to stakeholders or clients.
Ready to unite your team around customer conversations?
If your social media team is overwhelmed, disorganized, or stretched thin, it’s time for a change. NapoleonCat’s Social Inbox will simplify and streamline how your team works, across platforms, clients, and time zones (and we can guarantee that – and so can our clients.)
It’s more than a unified social media inbox. It’s your team’s command center for social customer communication.
Try it completely for free and see how NapoleonCat can transform the way your team works together.
One inbox for all social media interactions
Use NapoleonCat to manage all your comments, messages, and more – with an all-in-one social media tool that supports Facebook, Instagram, TikTok, LinkedIn, YouTube, Google My Business, and more.
FAQs
How does NapoleonCat’s Social Inbox help teams collaborate more efficiently?
It centralizes all social media conversations into one team inbox for social media, with tools for assigning, tagging, internal communication, saved replies, and more. It helps teams work together smoothly, moderating social media comments and messages without switching platforms or tools.
Can I control which team members have access to specific conversations or features?
Yes. You can create separate workspaces and assign granular roles and permissions to each user for secure and focused collaboration.
What platforms are supported by NapoleonCat’s Social Inbox?
NapoleonCat supports:
- Facebook (including Messenger and ads)
- Instagram (including DMs and ad comments)
- YouTube
- TikTok (including ad comments)
- Google Reviews
- Apple App Store
- Google Play Store.
How does Auto-moderation reduce the workload for social media teams?
Auto-moderation automatically handles repetitive or rule-based interactions, such as spam, FAQs, or offensive language, freeing up your team for more complex tasks.
Some tasks – such as spam removal – can be taken completely off your team’s plate and happen in the background, while your moderators don’t even have to think about it.
Is it possible to manage multiple brands or clients with separate workspaces?
Absolutely. You can create distinct workspaces for each client or brand, with separate profiles, team members, and settings, making social media management at scale a piece of cake.
You may also like:
- How to Manage All Social Media in One Place – Facebook, TikTok, Instagram, and more
- Social Media Comment Management: Full Expert Guide
- Support Your Team With a Social Media Moderation Tool They Deserve
- Multi-Account Social Media Management: Full Guide
- How to Automate Social Media Moderation
- How to Create and Manage Multiple Instagram Accounts Like a Pro
- How to Manage Multiple Facebook Pages More Easily
- How to Manage Multiple LinkedIn Accounts (without going mad)
- Top 15 Social Media Management Tools for Teams
- How to Automate Social Media Replies (And When You Should)
- How to Automatically Detect Spam and Hate Speech on Social Media
- How to Use Automated Customer Service on Social Media
