NapoleonCat Blog.
Actionable social media insights for marketing and customer service.
4 April 2019
Customer Service Response Time on Social Media
When dealing with customer service, the first thing that pops into our...
28 March 2019
Why You Should Reply To Google Reviews
Google Reviews are opinions about local businesses and branches that customers see...
21 March 2019
Facebook Stories – what are they and should you be using them?
The Story format is available on quite a few platforms now. The...
21 February 2019
Two Essential Tools For Social Media Managers & When To Use Them
Social listening, social monitoring, social management, community management – I could go...
15 February 2019
5 Tips For Effective Social Media PR
Every brand needs a PR strategy. It goes hand-in-hand with your marketing...
31 January 2019
Social Media Strategy: What Can We Unlearn From Fyre Festival?
In recent weeks, memes and snarky comments on the spectacular failure of...
28 January 2019
8 Social Media Tools For Small Businesses
Running social media for a small brand can be very rewarding. But...
10 January 2019
Do You Need A Social Media Robot?
In 2019, when people ask a brand something via social media, they...
3 January 2019
Social Customer Service Skills To Master In 2019
Why social customer service is important? According to last year’s surveys...