NapoleonCat Blog.
Actionable social media insights for marketing and customer service.
![Social Customer Service Skills To Master In 2019](https://napoleoncat.com/wp-content/uploads/2019/01/napoleon_1200x628_klienci_greet1-1-1-300x157.jpg)
3 January 2019
Social Customer Service Skills To Master In 2019
Why social customer service is important? According to last year’s surveys...
![Top Pet Influencers on Instagram AD 2018](https://napoleoncat.com/wp-content/uploads/2018/12/napoleon_1200x1200_selfies3-1-1-300x300.jpg)
19 December 2018
Top Pet Influencers on Instagram AD 2018
They are cute, they have stories to tell and they are killing...
![Social Media Stats Nov 2018: Facebook and Instagram users in US and Canada](https://napoleoncat.com/wp-content/uploads/2018/12/Facebook-users_USA_Canada_2018-1-300x214.jpg)
13 December 2018
Social Media Stats Nov 2018: Facebook and Instagram users in US and Canada
There were 204, 3 million Facebook users in the US in November...
![Four Ways To Retain Customers Using Social Customer Care](https://napoleoncat.com/wp-content/uploads/2018/12/napoleon_1200x628_klienci_4-1-300x157.jpg)
6 December 2018
Four Ways To Retain Customers Using Social Customer Care
Companies too often focus entirely on customer acquisition and ignore retention. Good...
![Tap Into The Power Of Facebook Recommendations](https://napoleoncat.com/wp-content/uploads/2018/11/napoleon_1200x628_recenzje_2d-1-300x157.jpg)
29 November 2018
Tap Into The Power Of Facebook Recommendations
1 in 3 users goes on Facebook to check out other people’s...
![How To Use Social Media To Improve Your Sales Funnel](https://napoleoncat.com/wp-content/uploads/2018/11/napoleon_1200x628_rowery-aha-300x157.jpg)
22 November 2018
How To Use Social Media To Improve Your Sales Funnel
Social is only one way of driving traffic and getting more customers....
![How To Win Hearts & Conversions: Quick Guide To Instagram Ads](https://napoleoncat.com/wp-content/uploads/2018/11/napoleon_1200x628_18a-800x419-1-300x157.jpg)
15 November 2018
How To Win Hearts & Conversions: Quick Guide To Instagram Ads
Your brand is making a mark on Instagram but the organic growth...
![Customer service on Twitter: This Airpod Rescue Story Says It All](https://napoleoncat.com/wp-content/uploads/2018/11/Twitter-customer-service-3-1-300x276.png)
2 November 2018
Customer service on Twitter: This Airpod Rescue Story Says It All
Want to learn social customer service from the best? See how this...
![Key Instagram metrics you need to be looking at](https://napoleoncat.com/wp-content/uploads/2018/10/Instagram-metrics-768x644-1-300x252.png)
23 October 2018
Key Instagram metrics you need to be looking at
Thinking of shifting your marketing efforts to Instagram? Already planning a dedicated...