NapoleonCat Blog.
Actionable social media insights for marketing and customer service.
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21 February 2019
Two Essential Tools For Social Media Managers & When To Use Them
Social listening, social monitoring, social management, community management – I could go...
15 February 2019
5 Tips For Effective Social Media PR
Every brand needs a PR strategy. It goes hand-in-hand with your marketing...
31 January 2019
Social Media Strategy: What Can We Unlearn From Fyre Festival?
In recent weeks, memes and snarky comments on the spectacular failure of...
28 January 2019
8 Social Media Tools For Small Businesses
Running social media for a small brand can be very rewarding. But...
10 January 2019
Do You Need A Social Media Robot?
In 2019, when people ask a brand something via social media, they...
6 December 2018
Four Ways To Retain Customers Using Social Customer Care
Companies too often focus entirely on customer acquisition and ignore retention. Good...
29 November 2018
Tap Into The Power Of Facebook Recommendations
1 in 3 users goes on Facebook to check out other people’s...
22 November 2018
How To Use Social Media To Improve Your Sales Funnel
Social is only one way of driving traffic and getting more customers....
2 November 2018
Customer service on Twitter: This Airpod Rescue Story Says It All
Want to learn social customer service from the best? See how this...