NapoleonCat Blog.
Actionable social media insights for marketing and customer service.
10 January 2019
Do You Need A Social Media Robot?
In 2019, when people ask a brand something via social media, they...
3 January 2019
Social Customer Service Skills To Master In 2019
Why social customer service is important? According to last year’s surveys...
19 December 2018
Top Pet Influencers on Instagram AD 2018
They are cute, they have stories to tell and they are killing...
13 December 2018
Social Media Stats Nov 2018: Facebook and Instagram users in US and Canada
There were 204, 3 million Facebook users in the US in November...
6 December 2018
Four Ways To Retain Customers Using Social Customer Care
Companies too often focus entirely on customer acquisition and ignore retention. Good...
29 November 2018
Tap Into The Power Of Facebook Recommendations
1 in 3 users goes on Facebook to check out other people’s...
22 November 2018
How To Use Social Media To Improve Your Sales Funnel
Social is only one way of driving traffic and getting more customers....
15 November 2018
How To Win Hearts & Conversions: Quick Guide To Instagram Ads
Your brand is making a mark on Instagram but the organic growth...
2 November 2018
Customer service on Twitter: This Airpod Rescue Story Says It All
Want to learn social customer service from the best? See how this...