NapoleonCat Blog.
Actionable social media insights for marketing and customer service.

The Essentials of Customer Service in Ecommerce
While predictions of ecommerce wiping out traditional retail might be premature, digital...

The Importance of Social Media Monitoring
There are so many social media platforms out there with millions upon...

5 Essential Social Media Marketing Skills
Driving successful social media communication is a complex task that requires both...

How To Set Up And Manage A Successful Facebook Group
With over 1.5 billion people checking in with Facebook every day, this...

Organic Vs Paid Social Media Marketing
Wondering how to maximize the return from your social media strategy? Start...

Everything You Need to Know About YouTube Marketing
In this digital age, savvy marketers recognize the need for more innovative...

Smart Social Media KPIs for a Strategy That Converts
You would be hard pressed to find a business nowadays that doesn’t...

New NapoleonCat Feature: Twitter Direct Messages
Implementing social media into your customer service strategy is a winning move....

Make Email Marketing Work for Social Media in 2019
Email marketing is, without a doubt, one of the most powerful and...