Customer spotlight: CCC
When you run both an e-commerce business and a brick-to-mortar store, client reviews for your google maps locations can heavily influence the store’s online ratings. That’s why when it comes to customer service it’s essential to regard it as an omni-channel strategy and provide customers with a fully-integrated shopping experience. One of our customers faced such a challenge and this is how they solved it with help from NapoleonCat:
CCC is a popular European footwear retailer and producer, with as many as 496 locations listed in Google Maps. They’ve been using NapoleonCat to manage close to 1500 Google My business reviews a month, and transformed a tiresome, manual process into just 4-5 hours a week!
“CCC has over 500 locations in Poland, with over 1000 new Google reviews a month. With NapoleonCat, we can react quickly and make sure none of them is left unanswered.”
Robert Prokopowicz, Customer Service Manager, CCC
Read our case study and find out how to utilize the potential of Google My Business with NpoleonCat ➞