How NapoleonCat Helps Bien Agency Moderate, Analyze and Publish Content

When you work with multiple clients, it’s basically impossible – or at least, inefficient – to manage a brand community organically. Bien Agency knows it too, and that’s why they use NapoleonCat to moderate comments, publish content, and analyze performance on social media – all in one platform.

About Bien Agency

Created by Wojciech Biendzio, Bien Agency develops and implements comprehensive social media strategies, specializing in designing and running effective ad campaigns. Trusted by brands like Księgarnia TaniaKsiazka.pl, Danwood S.A., Volvo dealers, or Kuchnia Vikinga.

The challenge:

Bien Agency works with over 50 clients, taking care of their social media profiles. With that scale in content, comments, and engagement, they need support in basically every aspect of client work:

Moderating social media interactions on organic and paid content, including mentions and tagging
Publishing content across different channels
Eliminating spam and bot comments
Analyzing and reporting performance
Organizing work across client accounts.

This often means multiple software subscriptions. Unless you’re using NapoleonCat, which covers it all in one.

The solution:

Bien takes advantage of all the options NapoleonCat gives marketing agencies:

Clients are assigned to different workspaces that include roles and tasks for individual agency team members. This makes it easy to assign tasks and coordinate work, even if the workload is high.
Clients are typically present on different social media platforms. Using the Publisher, nobody has to waste time switching between different profiles. Social media posts, reels, or TikToks can all be planned in one content calendar and in advance, making a huge difference to the publishing process.
Using NapoleonCat, Bien moderates comments on organic content, ads, and sponsored posts. Clients typically reply to DMs on their own, but they can also use NapoleonCat for this – you can easily share access with the client team and assign individual user roles.
Bien uses Auto-moderation to moderate contests and delete spam, saving even more time every day. The agency created its own Auto-moderation rule that helps handle unwanted social media tagging.
And finally, reporting – Bien uses automated reports in NapoleonCat, sending them to clients at least monthly.

The result:

NapoleonCat is a key tool for Bien Agency, helping improve team efficiency and the effectiveness of their work for clients, especially when it comes to analytics and moderation. And with a dedicated account manager in NapoleonCat, they can use all the platform has to offer even more effectively and suggest new solutions that sometimes turn into new features of the platform’s interface.