NapoleonCat Blog.
Actionable social media insights for marketing and customer service.
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10 January 2019
Do You Need A Social Media Robot?
In 2019, when people ask a brand something via social media, they...
13 December 2018
Social Media Stats Nov 2018: Facebook and Instagram users in US and Canada
There were 204, 3 million Facebook users in the US in November...
6 December 2018
Four Ways To Retain Customers Using Social Customer Care
Companies too often focus entirely on customer acquisition and ignore retention. Good...
29 November 2018
Tap Into The Power Of Facebook Recommendations
1 in 3 users goes on Facebook to check out other people’s...
22 November 2018
How To Use Social Media To Improve Your Sales Funnel
Social is only one way of driving traffic and getting more customers....
2 November 2018
Customer service on Twitter: This Airpod Rescue Story Says It All
Want to learn social customer service from the best? See how this...
23 October 2018
Key Instagram metrics you need to be looking at
Thinking of shifting your marketing efforts to Instagram? Already planning a dedicated...
5 December 2017
Facebook organic reach decline – a study
Facebook organic reach has been the topic of heated debates in recent...
23 October 2017
How to track and measure your social media team efficiency
Every smart organization tries to find, test and leverage new marketing channels...