NapoleonCat Blog.
Actionable social media insights for marketing and customer service.
1 July 2021
Case Study: Perfecting e-Commerce Customer Service Using the Social Inbox
Social media is an essential channel for any e-commerce business today. And...
1 July 2021
Case Study: Using Social Media Analytics to Build Solid Engagement for an eCommerce Brand
Experienced social media marketers know this all too well: it’s one thing...
30 June 2021
7 Ways for SaaS Companies to Improve Their Social Customer Service in 2025
The SaaS industry is rapidly growing and the number of companies that...
29 June 2021
The Ultimate Ecommerce Marketing Tips Catalog
Running an e-commerce business nowadays is a continuous race for users’ attention....
17 June 2021
How to Collaborate With Brands: a Guide for Influencers
Influencer marketing has been rocking the online world for some time now....
16 June 2021
Everything You Need to Know About Google My Business
Without an online presence, does your business even exist? Probably not to...
10 June 2021
The ‘How To’ of Instagram Customer Service
Over the last decade, social media has turned traditional marketing on its...
20 May 2021
Answers to 15 Common Questions About Instagram Analytics
A data-driven approach to building your presence on Instagram can help you...
19 May 2021
6 Social Media Customer Service Trends to Watch Out For
Times are changing and steadily, more and more consumers reach out to...