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4 Social Customer Care Trends for 2020

What are the latest trends in customer experience? Business owners and marketers...

Tips for Creating a Successful Social Media Video

Video content takes center stage in social media marketing strategy. It doesn’t...

Customer Service Response Time on Social Media

When dealing with customer service, the first thing that pops into our...

Why You Should Reply To Google Reviews

Google Reviews are opinions about local businesses and branches that customers see...

Social Media Strategy: What Can We Unlearn From Fyre Festival?

In recent weeks, memes and snarky comments on the spectacular failure of...

Instagram Users in USA December 2018

Instagram users in United States of America There were 122 800 000 Instagram users...

8 Social Media Tools For Small Businesses

Running social media for a small brand can be very rewarding. But...

Customer service on Twitter: This Airpod Rescue Story Says It All

Want to learn social customer service from the best? See how this...

New feature: Facebook user mentions

For the past few weeks we’ve been working hard to implement a...