Karolina Kurcwald
How to Boost Customer Service with Instagram DM Automation
Looking for ideas and tools to make automating Instagram DMs easier and,...
Meta Business Suite Message Scam – How to Avoid Getting Tricked (and what to do if you’ve been scammed)
If you’ve been running ads using the Meta Business Suite, you might...
Case Study: How Plej Agency Drives Results for Clients and Job Satisfaction for Its Moderators Using NapoleonCat
Multiple clients and multiple profiles on multiple social media platforms – it’s...
AI vs Human Responses on Social Media: Facts & Figures
AI or human – who does comment moderation better? Well, I have...
How to Maximize Customer Retention With Social Media
If you’re thinking of social media as a customer retention channel, you’re...
460 Best Facebook Captions to Use in 2025
Can’t think of a good Facebook caption for your posts, profile pictures,...
Social Media Shopping Trends Your Business Must Know in 2025
People buy on social media – yes or yes? Of course they...
How to Use Automated Customer Service on Social Media
Customer service automation has both its fans and opponents. The reality is,...
Master Post-Purchase Customer Support on Social Media in 2025
Customers use social media across the entire buying journey (if you read...