NapoleonCat Blog.
Actionable social media insights for marketing and customer service.
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28 March 2019
Why You Should Reply To Google Reviews
Google Reviews are opinions about local businesses and branches that customers see...
21 March 2019
Facebook Stories – what are they and should you be using them?
The Story format is available on quite a few platforms now. The...
21 February 2019
Two Essential Tools For Social Media Managers & When To Use Them
Social listening, social monitoring, social management, community management – I could go...
15 February 2019
5 Tips For Effective Social Media PR
Every brand needs a PR strategy. It goes hand-in-hand with your marketing...
31 January 2019
Social Media Strategy: What Can We Unlearn From Fyre Festival?
In recent weeks, memes and snarky comments on the spectacular failure of...
28 January 2019
8 Social Media Tools For Small Businesses
Running social media for a small brand can be very rewarding. But...
10 January 2019
Do You Need A Social Media Robot?
In 2019, when people ask a brand something via social media, they...
6 December 2018
Four Ways To Retain Customers Using Social Customer Care
Companies too often focus entirely on customer acquisition and ignore retention. Good...
29 November 2018
Tap Into The Power Of Facebook Recommendations
1 in 3 users goes on Facebook to check out other people’s...