Social Media Customer Service
Social Media Customer Service
19 February 2024
How to Monitor Social Media for Negative Reviews and Protect Your Brand Reputation
Ah, negative reviews. Nobody likes them, (almost) everybody gets them. Here’s how...
14 February 2024
How to Build a Social Media Community in 2025
Social media is great for sales these days. But what it’s also...
22 January 2024
A Guide to More Efficient Content Moderation for Businesses
If you run an e-commerce business or an agency and are actively...
15 January 2024
The Essentials of Google Reviews Moderation
Run a local coffee shop or work for a national (or even...
12 October 2022
7 Best Practices of Using Social Media in a Customer Care Strategy
With a wide array of products and services on the market, when...
14 April 2022
How to Provide Excellent Customer Service in a Coffee Shop
If you own a coffee shop and wonder whether using social media...
1 July 2021
Case Study: Perfecting e-Commerce Customer Service Using the Social Inbox
Social media is an essential channel for any e-commerce business today. And...
30 June 2021
7 Ways for SaaS Companies to Improve Their Social Customer Service in 2025
The SaaS industry is rapidly growing and the number of companies that...
10 June 2021
The ‘How To’ of Instagram Customer Service
Over the last decade, social media has turned traditional marketing on its...