It’s about time you got a unified inbox for social media when you’re drowning in DMs and comments from multiple accounts on multiple social media platforms. NapoleonCat will save you hours of repetitive work every week and improve your customer experience – and your team’s wellbeing.
Unified Inbox for Social Media
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Unified inbox: Centralize all messages and comments from every platform
The Social Inbox collects all your social media comments and DMs – and even reviews – across social media platforms and profiles, in real time. Even from Instagram, Facebook, and TikTok ads!
You’ll never miss another important comment and message – or have to go through mountains of spam again before you can even start replying to the important messages.
Social CRM: Track customer conversations and relationships in one place
Wonder whether someone’s been in touch with you before or stepping in for a team member to continue a conversation on social media?
The Social CRM will show you all previous interactions with a customer in one place, so you get all the context you need to know what to reply, without risking upsetting the customer by saying things they already know.
AI Assistant: Auto-categorize messages and detect sentiment, spam and hate speech
A unified social media inbox is great, but one with an AI Assistant inside is even better. AI will automatically categorize social media messages for you, detect spam and hate, and decide whether the sentiment is positive or negative.
And you get to start your work with some of it already done for you. How cool is that?
AI reply suggestions: Get smart response recommendations for every conversation
AI can also help you write your replies to comments and messages. It’ll use what it knows about you, including your past replies and any guidelines you give it, to craft human-sounding, on-brand responses you can send right away (or modify beforehand if you want to). Another chunk of work that’s done with a click of a button.
Auto-moderation: Filter spam across all platforms automatically
Even more work is done for you when you use Auto-moderation. Coupled with the AI Assistant, automated actions like hiding spam messages and comments can be triggered automatically any time AI finds a hint of spam.
And you can enjoy spam-free social media inboxes – and your coffee breaks (finally!).
Inbox reports: Measure response times and team performance
NapoleonCat is built for teams – and you can also use it to see how your team is doing and find more ways to support their everyday work. Inbox activity reports will show you average response times, team member performance, and overall volume of social media messages they have to work through every day.
One inbox for all your social media
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with social media automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new features. I was one of the first clients to test their AI features, and I’m really looking forward to what’s coming next, particularly in the AI department.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
Here’s how NapoleonCat compares to the alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| Unified Inbox (comments, DMs, reviews) | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic | ❌ No |
| Inbox for Paid Ad Comments | ✅ Yes (FB, IG, TT ads) | ⚠️ Limited | ❌ No | ❌ No | ❌ No |
| AI Sentiment & Spam Categorization | ✅ AI-supported | ⚠️ Basic | ⚠️ Labels only | ❌ No | ❌ No |
| AI Reply Suggestions | ✅ Yes | ✅ Yes | ✅ Yes | ❌ No | ❌ No |
| Auto-moderation (spam removal) | ✅ AI-based + rule-based | ⚠️ Limited (add-on) | ⚠️ Limited | ❌ No | ❌ No |
| Social CRM Profiles | ✅ Yes | ⚠️ Basic | ⚠️ Basic | ⚠️ Basic | ❌ No |
| Inbox Activity Reports | ✅ Yes (advanced) | ⚠️ Limited | ⚠️ Limited | ❌ No | ❌ No |
| GDPR Compliance | ✅ EU-based, GDPR-first | ⚠️ CA-based | ⚠️ US-based | ⚠️ UK-based | ⚠️ US-based |
| 1:1 Onboarding & Support | ✅ Included | ✅ Enterprise only | ✅ Add-on | ⚠️ Limited | ❌ No |