Looking for social media sentiment analysis tools? Meet NapoleonCat – a suite of social media tools that’s much more than just sentiment analysis software. Yes, you’ll measure comment sentiment automatically – and you’ll use it for automated replies, and much more.
Social Media Sentiment Analysis Tools
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Supported platforms
Social Inbox: Monitor all customer conversations in one centralized view
Let’s start with the basics – one place to view all your comments and DMs (and even Google reviews), across your social media profiles, all in one social media dashboard.
You can reply to them from one place, delete or hide them, leave notes, and assign them to other team members. You can also assign sentiment to each comment and DM to analyze later and prioritize replies.
All of it inside one Social Inbox.
AI Assistant: Auto-detect positive, negative, and neutral sentiment in real-time
You can assign sentiment manually – or turn on the AI Assistant in the Social Inbox, and it will do it for you, automatically. That’s one action less – but multiplied by hundreds a week, that’s hours saved for your moderation team.
AI analyzes the contents of the conversation and even understands sarcasm. But in case it’s wrong, you can always correct it, while the algorithm keeps learning and getting even more accurate.
Sentiment-based moderation: Automatically filter negative or harmful content
Use sentiment to trigger Auto-moderation rules. When you set up negative sentiment as an automation trigger, each negative comment can be automatically hidden and sent for human moderation. And when you use the AI Assistant to assign sentiment to comments, these actions can all happen on autopilot.
AI reply suggestions: Respond appropriately based on detected sentiment
AI can also suggest replies based on comment sentiment. The AI Reply feature learns your style and product or service facts based on past conversations and documents you feed it. And it will suggest accurate replies you can modify before sending, saving you even more hours during the day.
Sentiment trends: Track how customer feelings change over time
The analytics module in NapoleonCat will help you easily track sentiment trends, including negative to positive ratio, and break it down by social media platform and account. So you can improve content and moderation accordingly.
Crisis prevention: Catch negative sentiment spikes before they escalate
Monitor changes in sentiment that might appear after a new product launch or a PR issue – and react quickly to prevent a crisis from blowing up. Add Auto-moderation to the mix to instantly reply or redirect comments to customer service – and nip the crisis in the bud.
Sentiment analysis tools with value that’s beyond sentimental
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with social media automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new features. I was one of the first clients to test their AI features, and I’m really looking forward to what’s coming next, particularly in the AI department.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to its alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| AI Sentiment Detection (auto-tagging) | ✅ AI-supported | ⚠️ Basic sentiment | ⚠️ Sentiment labels | ❌ No | ❌ No |
| Sentiment-based Auto-moderation | ✅ Yes (automated rules) | ⚠️ Limited | ⚠️ Limited | ❌ No | ❌ No |
| AI Reply Suggestions Based on Sentiment | ✅ Yes | ✅ Yes | ✅ Yes | ❌ No | ❌ No |
| Sentiment Trend Analytics | ✅ Yes | ✅ Limited (higher tiers) | ✅ Yes | ❌ No | ❌ No |
| Sarcasm & Context Detection | ✅ Yes (AI) | ❌ No | ❌ No | ❌ No | ❌ No |
| Competitor Benchmarking | ✅ Yes | ✅ Limited (higher tiers) | ✅ Yes | ✅ Limited | ❌ No |
| Real-time Monitoring Across Platforms | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic | ❌ No |
| GDPR Compliance | ✅ EU-based, GDPR-first | ⚠️ CA-based | ⚠️ US-based | ⚠️ UK-based | ⚠️ US-based |