Turn NapoleonCat into your social media customer care hub and focus on what truly matters: building strong relationships with every conversation.
Support Your Social Media Team, Just Like Your Customers
Trusted by:
Your Team’s Go-To Social Media Tool
For Team Leaders:
Lead with Clarity
Manage Your Team’s Tasks
Whether you lead a customer service or social media marketing team (or both), you can build dedicated workspaces to organize their work and distribute customer conversation threads among team members. And you can even do it automatically with simple automation rules.
Get a Bird’s Eye View of Their Workload
Track who’s doing what in real time to see how much your team members currently have on their plates. When someone’s sick or on vacation, easily reassign their tasks to another team member to keep the conversations uninterrupted.
Easily Report on Their Performance
What you can’t measure, you can’t improve on. With NapoleonCat, you can automatically generate moderation reports for individual team members and the entire team. Track answered tickets, improve response times, and recognize the best performers on your team.
Onboard and Share Quickly and Securely
You don’t have to grant direct access to your social media accounts. Instead, define individual access levels for team members and external collaborators in your NapoleonCat workspaces, with activity logs to account for everything. Plus, easily add new users and help them learn how to use the tool using the NapoleonCat Academy.
For Team Members: Work Better Together
Stop Chasing Info
Comment, assign tasks, or email tickets directly in NapoleonCat. Collaborate seamlessly, even with clients or external experts—all in one tool.
Stay Aligned, Save Time
See who’s handling what in real-time to avoid duplicate work and keep communication clear. Save and share replies to streamline teamwork effortlessly.
Inbox Zero? It’s Doable!
Keep tasks organized in your “My Tasks” folder and use automated templates for FAQs. Stay on top of your list, reply faster, and impress both your boss and customers.
Get to Know Your Customers
Access customer profiles and conversation history in the social CRM. Personalize communication and build stronger relationships with ease.
Need Support?
We’ve got you covered—even if you’re on a support team yourself. Use our resources or chat with us anytime. We’re here to help with technical issues so you can focus on supporting your customers.
- Watch our video tutorials
- Visit our knowledgebase
- Book a demo
- Onboard clients and teams using our certification course
Perfect for Different Teams Setup
Large Teams
- With the real-time overview of your team’s tasks, work gets done faster, and productivity goes up.
- Access conversation history and the Social CRM to identify customers and help them more efficiently.
- Use the saved replies to help everyone apply your brand communication guidelines on social media and keep your brand voice consistent.
Cross-team Collaboration
- Assign tasks to dedicated experts on other teams without having to chase them across communicators (and office corridors).
- Get a shared collaboration view in real time to always keep tabs on current tasks.
- Communicate via one tool to quickly get back to your customers with all the answers they need.
Agency-client Collaboration
- No need for email or phone back-and-forth. Share viewing access with your client so they can oversee the communication the entire time.
- Consult with the client before you respond to a message, review, or comment, and get the answer right in your Social Inbox.
- Automate the reporting process with a few clicks. The report automatically fills with data for a selected period, and you can even add your client’s branding or your own.
Collaborate with Agencies and Freelancers
- Grant and manage the right access levels to workspaces, social profiles, and platform features without worrying about unauthorized activity or password sharing.
- Create transparent workflows, track work in real-time, and evaluate performance.
- Keep communication and activity histories for a whole new level of transparency.
All the ToolsYour Social Media Team Needs
- SOCIAL INBOX
- AUTO-MODERATION
- PUBLISHER
- ANALYTICS
- SOCIAL CRM
- Collect conversations from multiple social media profiles and platforms in one unified view.
- Create workspaces to organize teamwork.
- Assign conversations to individual team members and track their workload.
- Automatically translate comments, messages, and reviews, along with your responses.
- Automatically assign conversation threads to team members.
- Automatically reply to frequently asked questions.
- Automatically hide spam from your Facebook and Instagram ads comment sections.
- Organize the content publishing process in one shared calendar.
- Assign social media posts to team members and add watchers.
- Chat with the team and client to exchange feedback and approve posts.
- Track your team’s performance. Easily recognize best performers and those team members who may need support.
- Automate reporting and enjoy the time you save by not having to do it manually every time.
- Give everyone access to real-time data for all your social media profiles to foster a data-driven mindset.
- Provide easy access to customer information for all team members.
- Track the conversation history with your social media audience.
- Add notes about customers and assign relationship sentiment and tags to a customer profile.
Designed for Social Media Teams
Across the Board
Customer success
Process more requests and reduce missed comments and messages.
CUSTOMERS
Support
Keep messages organized across channels without losing the personal touch.
CUSTOMERS
Agencies
Work together to provide great service for multiple clients in one place.
CUSTOMERS
Finance and banking
Respond faster to nuanced questions and build trust along the way.
CUSTOMERS
eCommerce and online services
Collaborate on messages, share context, and respond faster.
CUSTOMERS
Use NapoleonCat with
