Don’t let a bad rating ruin your brand image – and your sales. Reply, monitor reviews and ratings in a single tool, and be a 5-star brand with a stellar reputation.
Manage reviews, ratings, and your brand reputation
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Be there to reply to ALL your customer reviews
Get Facebook, Google, and Apple App Store reviews in one place
Get notified, read, and respond to new reviews—all within a single, user-friendly platform encompassing all your:
- Google Business locations,
- Facebook Pages,
- Google Play Store,
- Apple App Store.
Enjoy the time saved switching between accounts, devices, and locations while never missing crucial reviews that could affect how people see you.
Spend less time replying more
Don’t leave your customers hanging – they want to hear from you, whether the review they left was positive or negative. Reply instantly to each Google, Facebook, or Apple App Store review from one dashboard to make building and maintaining your brand reputation less of a hassle. Show that you are committed to resolving issues or valuing customer feedback.
Add review management to customer service workflows
Wish you could have all your Google reviews, Facebook reviews, and mobile app reviews, next to all your social media customer interactions like comments and DMs? Well, now you can – and you can easily delegate them to individual team members, with all reviews and replies neatly organized into customer service tickets.
Your team’s favourite social media management tool
Monitor and manage your app store ratings
Boost your mobile app ratings
Don’t let negative reviews in Google Play Store and Apple App Store ruin the ratings you’ve worked so hard for. Respond to reviews people leave for your apps and enjoy higher ratings. According to Google, replying boosts average ratings by 0.7 stars! ⭐
Glow up your app downloads
Users like to read reviews before downloading an app from the Google Play Store or Apple App Store. And – not surprisingly – good ratings have a positive impact on how they view your brand in general. A solid ratings and review management process is literally your chance to shine. 🌟
Fix your app – and your rep
Nobody wants to use buggy apps. When you monitor ratings and reviews in app stores, you get the chance to catch feedback from developers and actual users and fix what they’re signaling or complaining about. And this can positively impact the entire user experience and your app popularity.
Details that make a difference
- SOCIAL INBOX
- AUTO MODERATION
- PUBLISHER
- ANALYTICS
- SOCIAL CRM
- Collect conversations from multiple social media profiles and platforms in one unified view.
- Reply to reviews and comments, including on Facebook, Instagram, and TikTok ads.
- Automatically translate comments, messages, and reviews, along with your responses.
- Automatically assign conversation threads to team members.
- Automatically reply to frequently asked questions.
- Automatically hide spam from your comment sections, including your Facebook and Instagram ads.
- Organize the social media content publishing process in one shared calendar.
- Publish many content formats across many channels – from Reels and TikToks to Google business updates and promos.
- Chat with the team and client to exchange feedback and approve posts.
- Analyze real-time data on your social media performance and see what keeps your audience engaged.
- Track social media sentiment to clearly see how customers perceive your brand.
- Automate reporting to always keep your stakeholders in the loop.
- Provide easy access to customer information for all team members.
- Track the conversation history with your social media audience.
- Add notes about customers and assign relationship sentiment and tags to a customer profile.
NapoleonCat supports on:
