NapoleonCat – Your Social Media Team’s Best Alternative to Hootsuite

Flexible pricing plans, more affordable for teams

Hootsuite’s plans start at $149 per month for 1 user. NapoleonCat’s starting price is only $89 per month for 2 users. The difference in pricing only gets bigger once you factor in more users 😉

When it comes to plans for bigger teams, it gets very expensive. An advanced Hootsuite plan that allows 5 users to manage social media accounts is a whopping $1995/month. In NapoleonCat, the equivalent of that plan would cost you $249/month. Our pricing is fully customizable – you only pay for what you need. You can upgrade or downgrade at any time.

Check out NapoleonCat’s pricing here and see for yourself →

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Quick setup

Starting your free NapoleonCat trial and connecting your profiles takes less than 5 minutes. No credit card is required to set up a free trial account (as opposed to Hootsuite). Once you add a Facebook Page, you will also be able to quickly connect your Instagram accounts. 

Creating a Hootsuite account is a long process that requires providing your credit card information. You also have to connect your Facebook and Instagram accounts separately. The whole process just seems a bit convoluted and definitely too long.

Features designed specifically for teams

Planning content, approving it, social media scheduling, then managing the conversations under your posts gets much more straightforward if everyone works from the same dashboard with a transparent view of what others are handling at the moment – and that’s exactly what NapoleonCat offers.

Things it will help your social media team with: 

• Assign tasks to other team members – both when it comes to content creation (e.g., assigning a post to write for a specific day) or responding to a comment thread.
• Distribute user permissions, so that e.g., some users can only publish posts, but not answer comments and messages.
• Exchange feedback on new social media posts or customer service interactions.
• See who is moderating a customer service ticket (a.k.a. replies to a comment) in real time.
• Consult your social media customer service tickets with people outside of your team – e.g., your client or someone from IT.
• Automate some of your comment or DM moderation when possible to leave even more room for teamwork and individual customer interactions.
• Plan and schedule social media content from one calendar, with everyone getting the whole picture of what’s in the pipeline.
• Analyze social media performance and your team’s response times on social media. Then easily report it to your stakeholders, clients, and supervisors.

Social customer service has never been easier

With NapoleonCat’s Social Inbox, you and your team can easily answer to and moderate all your social media interactions – all from one customizable view. But did you know you can automate some of these tasks related to social media moderation?

Automation tools are becoming more and more popular, mainly due to the overwhelming amount of social traffic. NapoleonCat offers the unique feature of automated moderation. Our Auto-moderation tool works a lot like an assistant moderator that can take a lot of repetitive tasks off your team’s shoulders. It allows you to define triggers (e.g. a comment including offensive language) that set off automatic actions (e.g. hide the comment).

Here are some other uses of automated moderation:

• answering repetitive questions (in comments and DMs on FB and IG) based on specific keywords and phrases of your choice
• hiding/deleting inappropriate comments under your organic posts and ads
• forwarding sensitive issues to designated customer support team members

You can create multiple Auto-moderation rules that will address different issues. And don’t worry, the setup is really easy, and you can also choose from ready-to-go automation templates. This way, you can combine your human customer service forces with automated solutions, effectively bringing down response rates and keeping your customers happy.

You can also use Auto-moderation to keep your comment sections clean and protect your brand image from trolls and scammers. Learn more about our Auto-moderation feature here.

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In-depth analytics of your socials, your competitors, and your team’s activity.

With NapoleonCat’s Analytics feature, you will be able to access in-depth insights about your social media performance across different platforms. 

But that’s not all. Using NapoleonCat’s Analytics, you will also be able to analyze any other public social media profile, e.g., your competitors’ accounts. This can be a huge time saver when crafting your own social media strategy – figuring out what and when to post based on solid competitive analysis.

Last but not least, NapoleonCat offers Inbox Activity Reports to measure your team’s response times, their workload, and more – so that you can keep a bird’s-eye view of your entire social media moderation team.

Explore NapoleonCat’s Analytics →