Social media engagement tools with AI-driven moderation that keep your inbox clean, your team aligned, and your customers happy – all from one place.
Social Media Engagement Tools Enhanced by AI – One Inbox, Every Platform
Trusted by:
Choose Social Inbox
if you need to:
Manage Multiple Accounts
Our social media engagement tools bring all your accounts across every social platform into one place – the ideal solution for marketing agencies, moderation teams, and businesses with multiple locations.
Quickly Respond to All Interactions
Instantly respond to comments and messages – including those from ads – as well as reviews, mentions, and more, improving customer service quality and keeping your community engaged.
Streamline Processes
Enhance moderation of comments and reactions with auto-moderation features to quickly identify and eliminate unwanted content, such as spam or offensive comments.
Utilize Intelligent Filtering
Easily sort messages and comments by priority and focus on the most important interactions first.
Collaborate with Ease
Simplify your team’s collaboration on campaigns. Consult on customer questions and securely share information without switching between applications.
Analyze Results
Monitor your moderation team’s performance with detailed social inbox reports – track response times, ticket volumes, and sentiment trends to continuously improve your customer service quality.
Ensure Data Security
We guarantee full compliance with GDPR by storing data within the EU.
Supported platforms:
Key Features
Multi-Platform Social Inbox Support
Our social media engagement tools support all major platforms: Facebook, Instagram, TikTok, LinkedIn, Messenger, YouTube, Google My Business, Google Play Store, Apple App Store and comments on ads from Facebook, Instagram, and TikTok – all in one place.
Review Management
Respond to reviews from Facebook, Google My Business, Apple App Store, and Google Play Store in one location.
Social Customer Service
Stay updated with all conversations and check the distribution of current tasks. Create CRM profiles for users, utilize internal notes, conversation history, and contact information, and use the built-in message translator to ensure every interaction is tailored to your customers’ needs.
Team Collaboration
Assign tasks to team members and monitor their completion. Maintain a complete history of interactions. Consult with clients or other departments without switching to other tools. Categorize and prioritize messages to focus on what requires attention first.
Auto-Moderation
Utilize Auto-moderation features to quickly identify and eliminate unwanted content such as spam or offensive comments. Provide quick responses with customized templates.
AI Sentiment Tagging
Automatically classify your customers’ sentiments – from positive to neutral to negative. Tailor responses to the emotions expressed in a user’s message or comment to increase engagement.
AI-Powered Spam and Hate Speech Detection & Auto-Removal
AI features detect and label spam and hate speech in your social media comments, enabling faster responses to harmful content. Combined with auto-moderation, they remove toxic comments, keeping your community safe and your channels organized.
Our Clients love NapoleonCat because:
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
The customer service team is really happy that it is so easy to navigate, easy to find and respond to comments, and you can easily hide comments when necessary.
NapoleonCat is a great tool to analyze social media performance, make valuable observations based on data, and create dedicated reports. All packed into an intuitive interface with an added bonus of a helpful, engaged support team.
Best-in-class solution for managing interactions
| Feature | NapoleonCat | Hootsuite | AgoraPulse | SproutSocial |
|---|---|---|---|---|
| Sentiment Analysis |  Yes |  No | No | No |
| Auto-moderation | Advanced |  Basic | Basic | Basic |
| Multi-platform management | Complete | Complete | Complete | Complete |
| Team work | Flexible | Basic | Basic | Basic |
Designed for Social Media Teams
Across the Board
Agencies
Work together to provide great service for multiple clients in one place.
CUSTOMERS
Finance and banking
Respond faster to nuanced questions and build trust along the way.
CUSTOMERS
Customer success
Process more requests and reduce missed comments and messages.
CUSTOMERS
eCommerce and online services
Collaborate on messages, share context, and respond faster.
CUSTOMERS
Support
Keep messages organized across channels without losing the personal touch.
CUSTOMERS
Try NapoleonCat for free!
See how our social media engagement tools can help you streamline all communication in one place.
Social Inbox – Frequently Asked Questions
Got questions?
We’ve Got the Answers!
We’re here to assist you. Let us know what’s on your mind or check our resources:
Video tutorials
See how to use NapoleonCat’s tools to get where you’re going quicker and more efficiently.
Watch and learn
Knowledge base
Let us show you how NapoleonCat works through the step-by-step guides. Accionable tips inside!
Read and learn
Chat
You can ask us about any burning issues via chat. Our support team usually replies in a few minutes!
Let’s talk ☕