With Social CRM, customer care and moderator teams can quickly:
- Access the full history of past social interactions
- Complete profiles with names, emails, and personal details to always know who they’re talking to
- Add comments, notes, relationship sentiment, and tags to keep context at hand
- Merge duplicate profiles into a single, clean record for better data accuracy
- Export customer profiles to share with other teams, conduct analysis, or keep secure backups
Customer relationship management made easy:
Targeted customer care
Get the context you need to have more meaningful conversations and build real loyalty.
Use internal notes, conversation history, personal contact information, and even order details from your online store to make each interaction truly unique and relevant.
Company-wide visibility
Bring all conversations and teams together – no matter what platform or who responds. With up-to-date, centralized customer profiles, every team member sees the same big picture. That means less duplicate work, smoother handoffs, and more aligned customer care across large teams and agencies.
Better decisions, made faster
When you have a complete view of every customer’s journey, you can prevent small issues from escalating and spot opportunities to delight loyal customers. Insights are richer, responses become smarter, and your brand reputation stays protected.
Work better together
Effective social customer care is a team sport. With the Social Inbox and Social CRM, your sales, support, and marketing teams gain instant access to customer profiles and cross-channel interactions.
With profile merging and exporting, your teams can keep data clean, share insights easily, and strengthen collaboration at scale.
When everyone has the same clear customer picture, you don’t just reply faster, you build trust and long-term relationships.
Social customer care tools loved by teams worldwide
