NapoleonCat – The Best Buffer Alternative For Teams
Introduction
When choosing a social media management solution, it’s important to find one that best fits your specific business needs. NapoleonCat is a versatile social media management toolkit for marketing, community management, and customer success teams. It supports all major social platforms: Facebook, Instagram, TikTok, Twitter, LinkedIn, YouTube, and Google My Business. At NapoleonCat, we pride ourselves on having a friendly, accessible, and speedy Customer Success team.
With this short introduction out of the way, it’s time to compare NapoleonCat to another popular social media management tool – Buffer.
Analytics and publishing
+ much more
It’s important to note that NapoleonCat and Buffer are quite different in their range of features. Buffer is mainly used for publishing. NapoleonCat is a feature-rich social media tool that can be used for community management, social customer service, analysis, publishing, and reporting. We also offer automation solutions for social media moderation, publishing, and reporting.
Buffer’s analytics tool only allows users to analyze their own social media profiles. At NapoleonCat, we recognize that analyzing competitors on social media can help brands benchmark and improve their digital strategies. Using NapoleonCat’s Analytics, you can analyze the social profiles you manage as well as the public profiles of industry leaders or competitors.
| NapoleonCat | Buffer | |
|---|---|---|
| Pricing | affordable customizable plans | affordable customizable plans |
| Supported platforms | Facebook, Instagram, Twitter, Youtube, LinkedIn, Google My Business, TikTok | Facebook, Instagram, Twitter, LinkedIn, Pinterest, Shopify, Google My Business, TikTok, Mastodon |
| Main focus | Social customer service, analytics, publishing, reporting, automation solutions | Publishing & analytics |
| Free trial |  | |
| Scheduling & publishing to multiple social platforms | | |
| Analytics | | |
| Competitive analysis | |  |
| Automated moderation | | |
| Reports (managed profiles) | | |
| Reports (competitors’ profiles) | | |
| Report scheduling | | |
| Social inbox | | |
| Inbox activity reports | | |
| Mobile app | | |
| Customer support | Website, chat, email, phone, social | Website chat, email, social |
| 1-on-1 onboarding training | Available to all users | |
| Customer solutions (individual plans) | | |
| No credit card required during sign-up | | |
Social Inbox: social customer service essential
At NapoleonCat, we have the Social Inbox – a tool designed to help users manage all social media interactions from one dashboard. Using the Inbox, you can react and respond to comments, messages, mentions, reviews, etc., coming from both organic and paid posts (Instagram DMs included).
This feature can significantly improve your response time, facilitate better communication, and save time. It spares you the burden of constantly switching between different social media platforms. If you have to handle lots of comments and messages, you will find the Social Inbox particularly useful. With many collaboration features, it’s also a great tool for teams big and small!
Buffer has their Engagement tool, which works similarly to our Social Inbox, but with numerous limitations, for example:
- Only supports Facebook and Instagram
- Only supports comments from organic posts
- No Messenger
- No Instagram DMs
- No ads support
- Very limited content filtering options
- No built-in translation feature
- No collaborative features
- No automatic moderation features
Smart automated social customer service solutions
What’s unique about NapoleonCat when compared to any other social media management tool is the Auto-moderation feature. It can be best described as an automated social media assistant. Its main functions include:
- Automatically answering simple questions (asked in comments or private messages) at scale
- Automatically hiding or deleting spam and offensive comments under organic posts & ads
- Automatically redirecting specific issues to designated consultants
The way this feature works is that you create rules that define automated reactions (e.g., sending a reply or hiding a comment) to specific triggers (e.g., a comment or a private message including specific keywords). The process of creating rules is quick and easy, and no programming skills are required. Another cool thing is that you can create as many rules as you want!
Long story short: combining human customer support with automated solutions can effectively bring down your response times and help you keep your customers happy, even if you’re dealing with limited resources.
Try NapoleonCat now
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Try NapoleonCat free for 14 days. No credit card required.
Colin Wayne
Redline SteelWe have enjoyed using NapoleonCat the past few years, and think the platform, especially the automation feature, has been a vital key to our success.
Mats Genberg
Genberg & CoIt’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
Nate Andreshak
AlldaydirectI use NapoleonCat for one main reason and it works perfectly. It pulls all comments from all dark posts into one inbox.
Analyze your competitors
to refine your own strategy
Both Buffer and NapoleonCat offer social media analytics, but is analyzing your own profiles enough?
NapoleonCat’s Analytics feature includes a package of advanced competitive analysis tools. This means that you can analyze multiple social media accounts and generate automated, in-depth reports with just a few clicks.
Analyzing your closest competitors and the leaders of your business niche will not only provide you with great insights on what and when to post but also give you a better understanding of your target audience. This way you’ll be able to improve your social media strategy without having to go through every daunting trial and error process by yourself. Yay!
Flexible pricing plans
Although Buffer has a slightly lower starting price, it doesn’t really compare to NapoleonCat in terms of what’s included in the plans – NapoleonCat offers significantly more features.
NapoleonCat’s pricing is fully customizable – you only pay for what you need. Prices depend on the number of social media profiles you want to manage or monitor and the size of your social media team. You can upgrade or downgrade at any time.
Explore NapoleonCat’s Plans and Pricing →
Our Customer Support Team
is the A-Team
At NapoleonCat, we really value our customers, and our customer success team is always here to help. You can reach us through our website chat, email, socials, or even through the old-fashioned phone. We also do 1-on-1 onboarding sessions in the form of online app walkthroughs for any client who wishes to better understand our software.
Try NapoleonCat free for 14 days. No credit card required.