There are plenty of social media tools for agencies out there. But there’s one that takes care of agency needs in a comprehensive way while still offering reasonable pricing and a great cost-to-value ratio, as confirmed by many agencies already using it. Meet NapoleonCat.
Social Media Tool for Agencies
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Supported platforms
Social inbox: Manage all client interactions from one unified view
If you offer moderation services for your agency clients, the Social Inbox is a must-have social media management tool. Manage comments and messages for multiple clients across their social media accounts on different platforms, all in one dashboard with team workflows and tools for tagging, flagging, eliminating spam, and escalating important conversations.
Social CRM: Track customer relationships across all client accounts
Whoever jumps in to reply to a question from a customer can check their Social CRM first. There, they’ll find all the important details, tags, and the entire conversation history on different social media platforms to immediately get the context and continue in a personalized and helpful way.
AI Assistant: Auto-detect sentiment, spam, and categorize content for every client
Let AI take over the things your moderators don’t have to spend time on – like detecting sentiment at scale and tagging spam for immediate removal. The AI Assistant can work in the background 24/7, letting your human moderators do their jobs more efficiently (and feel less frustrated doing it).
Auto-moderation: Filter spam and harmful comments across all client profiles automatically
After the AI Assistant detects spam and hate, Auto-moderation can take over and automatically hide it from view. You can also add your own keywords or user tags that will trigger the automation, based on a brand’s unique experience.
And your human team? They never have to worry about spam in the comments or inbox on social media ever again.
AI reply suggestions: Respond faster with smart recommendations for every account
When conversations scale, replying promptly can leave moderators breathless. AI can help by suggesting replies written in the tone of your previous conversations and based on any help documents you provide it. And moderation teams can take a breath before approving the reply or tailoring it, while AI takes note for future improvements.
Publisher: Plan, approve, and schedule content for all clients in one shared calendar
The same social media management platform for moderation and content publishing? Why not?
NapoleonCat’s Publisher gives teams access to a shared publishing calendar with different social media platforms and formats, including posts, stories, reels, and TikToks. Complete with approval workflows and client consultations, it helps limit distractions and focus your team’s efforts while making their everyday work easier.
Analytics: Track performance metrics across all client accounts in one view
The social media analytics available in NapoleonCat dives deep into your social media history to track and monitor important performance and growth metrics. No more switching between tools and digging through apps for the important numbers – it’s all laid out for you in one place, including competitor analysis.
Automated reports: Deliver branded client reports automatically on a schedule
Need to send a client report? Schedule an automated one to be emailed every week, month, or quarter. Select all the important metrics and accounts to include, and NapoleonCat will turn them into an attractive-looking, branded PDF that will regularly make its way to your clients’ inboxes, while you keep working on the actual results.
Moderation reports: Monitor team performance and comment activity per client
You can also track and monitor your moderation efficiency, including on different social media accounts and for individual moderators, with average response times and interaction volumes. Use them for more precise resource allocation and a more efficient customer service that your clients expect.
Workspaces: Collaborate securely across clients with full access control
With NapoleonCat, you can easily divide work for different clients using different Workspaces in the platform. Each workspace can have a team assigned, complete with detailed access control, customizable tag sets, and individual client dashboards. Making social media management for multiple agency clients not just way easier, but also more valuable for the clients themselves.
Offer clients more value with a comprehensive social media tool for agencies
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with social media automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new features. I was one of the first clients to test their AI features, and I’m really looking forward to what’s coming next, particularly in the AI department.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to its alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Kontentino |
|---|---|---|---|---|---|
| Client Workspaces (separated per client) | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
| Multi-Client Social Inbox (all in one) | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic | ❌ No |
| AI Auto-Moderation (spam & hate removal) | ✅ Yes (AI-based) | ⚠️ Limited (add-on) | ❌ No | ❌ No | ❌ No |
| AI Reply Suggestions | ✅ Yes | ✅ Yes | ✅ Yes | ❌ No | ❌ No |
| Social CRM Profiles | ✅ Yes | ⚠️ Basic | ⚠️ Basic | ⚠️ Basic | ❌ No |
| Publisher with Client Approval Workflows | ✅ Yes | ⚠️ Limited | ✅ Yes | ✅ Yes | ✅ Yes |
| Automated White-Label Client Reports | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic |
| Moderation Reports per Client | ✅ Yes (advanced) | ⚠️ Limited | ⚠️ Limited | ❌ No | ❌ No |
| GDPR Compliance (EU-hosted) | ✅ EU-based, GDPR-first | ⚠️ CA-based | ⚠️ US-based | ⚠️ UK-based | ✅ EU-based |
| 1:1 Onboarding & Support | ✅ Included | ⚠️ Enterprise only | ⚠️ Add-on | ⚠️ Limited | ❌ No |