If you need social media support automation but can’t find the right tools for all your social media needs, try NapoleonCat. You’ll be amazed at how much you can automate with just one software subscription.
Social Media Support Automation
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Centralize all support conversations across platforms
All your customer comments, DMs, and even reviews, across social media platforms and profiles, all in one place – that’s Social Inbox. Organize and prioritize comments, assign them to team members (you can even automate it based on the contents), and reply from one place, without ever missing a comment or message from a customer.
Auto-detect sentiment, spam, and categorize every support message
The AI Assistant will take some of the tasks off your plate. It can:
- detect spam, hate, and sentiment
- tag messages accordingly
- trigger automated actions like spam removal
And you get an automated assistant supporting your support team.
Filter spam and harmful messages automatically 24/7
Set up Auto-moderation rules triggered by keywords, spam contents, sentiment, or user tags, and automatically eliminate spam and hateful comments day and night, letting human moderators tend to the important conversations.
Track customer history to provide personalized support at scale
With individual customer profiles in the Social CRM, you can easily check the context of a customer’s message, with interaction history across your social media profiles. So even if someone else replied before, you can take over the conversation without missing a beat.
Get smart, AI response recommendations instantly
Reply to more customers in less time with a little bit of help from AI. It generates a reply suggestion based on your previous replies and your brand content, like FAQs. You review and approve it or customize it before sending. Your team gains more time to respond, and your customers keep getting excellent service.
Track automation effectiveness and team performance
Monitor your social media customer service performance to identify staffing gaps and improve response times. With detailed insight into performance metrics and automation effectiveness, you can make all the right calls to perfect your social media customer support.
Don’t make them wait – automate
Here’s why our clients love NapoleonCat
Join businesses that automate social media support without sacrificing quality.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new features. I was one of the first clients to test their AI features, and I’m really looking forward to what’s coming next, particularly in the AI department.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to its alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| G2 Rating | ⭐ 4.7/5 | ⭐ 4.3/5 | ⭐ 4.4/5 | ⭐ 4.5/5 | ⭐ 4.3/5 |
| Starting price | from $79 (2 users, 5 profiles) | from $99/user | from $199/user | from $25/user | from $5/user/channel |
| Rule-Based Auto-Moderation | ✅ Advanced (keywords, sentiment, ads, time rules) | ⚠️ Limited rules | ⚠️ Limited filtering | ❌ No | ❌ No |
| AI Spam & Hate Speech Removal | ✅ AI-based auto removal | ⚠️ Limited (rules / add-on) | ❌ No auto removal | ❌ No | ❌ No |
| Sentiment Detection | ✅ AI-supported tagging | ⚠️ Basic sentiment | ⚠️ Sentiment labels | ❌ No | ❌ No |
| AI Reply Suggestions (Inbox) | ✅ Yes | ✅ Yes | ✅ Yes | ❌ No | ❌ No |
| Automation for Ad Comments | ✅ Yes (FB, IG, TT ads) | ⚠️ Limited | ❌ No | ❌ No | ❌ No |
| Auto Assignment to Team Members | ✅ Yes (rule-based) | ✅ Yes | ✅ Yes | ⚠️ Basic | ❌ No |
| Custom Automation Scenarios (per post/account/time) | ✅ Fully customizable | ⚠️ Limited flexibility | ⚠️ Limited | ❌ No | ❌ No |
| 1:1 Onboarding & Support | ✅ Included | ❌ Enterprise only | ❌ Add-on/enterprise | ⚠️ Limited onboarding | ❌ No |
| GDPR Compliance | EU-based, GDPR-first | CA-based | US-based | UK-based | US-based |