If you’re looking specifically for a social media management tool for restaurants, try NapoleonCat. You’ll find all the tools you need, including easy Google review management across locations.
Social Media Management Tool for Restaurants – All Reviews & DMs
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Manage every Google review, DM, and comment from one dashboard
Your Social Inbox is where you’ll see all your social media engagement – Google reviews across multiple locations, comments, and DMs from your other social media channels. All lined up chronologically, so nothing slips your attention, and it’s easy to manage and reply to them without jumping between profiles and platforms.
Multi-location support: Cover hundreds of restaurant locations in one inbox
If you run multiple locations or manage multiple restaurant clients, there’s no need to keep switching between Google profiles (and waste time you could spend replying). See all reviews as they come in and focus on replying to your customers, even if it’s to say “thank you!”
AI assistant: Auto-detect sentiment in reviews and prioritize urgent customer issues
Your AI Assistant in the Social Inbox will do the initial categorization for you. It will assign sentiment and detect spam and hate patterns in the reviews and comments, so you know what next steps to take just by glancing over the Inbox queue.
Auto-moderation: Filter spam and harmful comments on Facebook and Instagram automatically
Take some unnecessary repetitive work off your team’s plate (see what we did there?) Set up Auto-moderation to automatically eliminate spam and hate from your social media comments, even when they appear under your Facebook and Instagram ads. So nobody has to keep doing it manually every day (and all over again on the next).
AI reply suggestions: Respond to reviews and DMs faster with on-brand replies
Reduce response time on social media using AI’s help. It analyzes your previous replies and your content to generate responses that read and sound like you, and reply to what customers are actually asking. So you can keep up with the growing engagement volumes without losing the human touch.
Track regular customers and complaints across every restaurant location
Want to easily identify loyal customers as well as the notorious complainers? You can see all conversation history with individual customers across social media in their Social CRM profiles. One look, and you have the entire context you need for a helpful, relevant reply, no matter which location they just reviewed.
Schedule menus, specials, and stories across all locations
The Publisher in NapoleonCat will help you easily update your customers with news about promos, menu changes, and specials across your Google locations (and on other social media platforms, too.) Plan and schedule your content in a visual calendar with approval workflows and easily repurpose content for other locations and channels.
Track engagement and reviews per location and brand-wide
Don’t lose track of the big picture and check your analytics across profiles and locations. With NapoleonCat, you again have all the numbers in one place, with graphs, charts, and automated reports, so you can analyze and compare performance and take the necessary steps to improve your customer experience.
Manage your restaurant’s reviews and socials in one tool
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with Facebook automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth. NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new AI features.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to its alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Metricool |
|---|---|---|---|---|
| Google Review Management (multi-location) | ✅ Yes (all locations in one inbox) | ⚠️ Limited | ✅ Yes | ⚠️ Basic |
| Unified Social Inbox (reviews, DMs, comments) | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic |
| Auto-Moderation (FB & IG, ads included) | ✅ Advanced (AI + rules) | ⚠️ Limited rules | ⚠️ Limited filtering | ❌ No |
| AI Sentiment Detection (reviews) | ✅ AI-supported tagging | ⚠️ Basic sentiment | ⚠️ Sentiment labels | ❌ No |
| AI Reply Suggestions | ✅ Yes | ✅ Yes | ✅ Yes | ❌ No |
| Social CRM (regulars & complaints) | ✅ Yes | ⚠️ Basic | ⚠️ Basic | ❌ No |
| Publishing & Scheduling (menus, specials) | ✅ Yes (visual calendar, approvals) | ✅ Yes | ✅ Yes | ✅ Yes |
| GDPR Data Protection | ✅ EU-based, GDPR-first | ⚠️ CA-based | ⚠️ US-based | ⚠️ EU-based |