If you need specialized social media management for government needs, look no further. With NapoleonCat, you get comprehensive social media management at scale, across multiple channels and accounts – all in one platform.
Social Media Management for Government
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Supported platforms
Social Inbox: Manage all public interactions across government channels from one place
The Social Inbox collects all social media engagement in one dashboard. From all your social media accounts, including organic posts and sponsored content, in chronological order.
So, whether you’re running a social campaign on TikTok or are in the middle of a PR emergency on Facebook, you can easily prioritize and manage comments and messages with none falling through the cracks.
Social CRM: Organize users’ social profiles and conversation history across platforms
The Social CRM will help you get to know the people behind the comments, with all conversation history across channels. Anyone on your moderation teams can view a person’s profile with details, tags, and previous comments and messages they sent you – and you sent them – for more relevant and personal conversations.
AI Assistant: Auto-detect sentiment, spam, and categorize all incoming messages
AI can be really helpful in preventing social media crises and monitoring public response. The AI Assistant automatically detects comment sentiment as well as hate speech and spam, and you can use that information to categorize and prioritize comments (and discard the ones that are only making unnecessary noise).
Auto-moderation: Filter harmful content and spam from public channels automatically
With Auto-moderation, you can go a step further and automate spam and hate management. Keywords and AI tags can trigger automated actions to hide or delete spam and hate speech, and prevent them from distracting the public from all the important conversations.
AI reply suggestions: Respond to citizens faster with smart, on-brand recommendations
AI can help you have the actual conversations, too. Based on previous replies from your accounts and any content you feed it, it will craft recommended replies you can then tailor if necessary. And with every reply you send, the AI will get more and more accurate, helping save moderators more time responding to your audience on social media.
Publisher: Plan and schedule government communications across all platforms
Part of NapoleonCat’s social media management platform is the Publisher – a shared team calendar where you can plan content across all your platforms, including Facebook posts, Instagram Reels and Stories, and even TikToks or Google Business updates.
All with smooth approval workflows for more control over the official message you’re putting out there.
Analytics: Measure reach, engagement, and performance across all channels
There’s no social media management without performance analytics. NapoleonCat gives you full insight into how your social media profiles are doing, with graphs and charts showing the important metrics you can analyze against your KPIs. All in one place instead of scattered across the native social media apps.
Automated reports: Get comprehensive performance insights delivered automatically
Take the analytics a step further with automated reports. Scheduled to send every week, month, or quarter, they’ll contain all the important metrics you select, with graphs and charts, all packaged in a professional-looking, branded PDF file. Emailed automatically to whoever needs it on their desk.
Moderation reports: Monitor team responsiveness and comment activity
You also get tools to monitor moderation activity, making sure everyone who leaves a comment on your social media or sends a message to your inbox gets a prompt reply. Monitor sentiment across interactions to take the temperature and prepare accurate communication ahead of any potential emergencies.
A social media management platform fit for government needs
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with social media automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new features. I was one of the first clients to test their AI features, and I’m really looking forward to what’s coming next, particularly in the AI department.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
Here’s how NapoleonCat compares to the alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| Unified Inbox (comments, DMs, reviews) | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic | ❌ No |
| Inbox for Paid Ad Comments | ✅ Yes (FB, IG, TT) | ⚠️ Limited | ❌ No | ❌ No | ❌ No |
| AI Auto-Moderation (spam & hate removal) | ✅ Yes (AI-based) | ⚠️ Limited (add-on) | ❌ No | ❌ No | ❌ No |
| AI Sentiment Tagging | ✅ Yes (AI-supported) | ⚠️ Basic | ⚠️ Labels only | ❌ No | ❌ No |
| Social CRM Profiles | ✅ Yes | ⚠️ Basic | ⚠️ Basic | ⚠️ Basic | ❌ No |
| Content Publishing & Approval Workflows | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
| Automated Analytics Reports (PDF) | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic |
| Moderation Activity Reports | ✅ Yes (advanced) | ⚠️ Limited | ⚠️ Limited | ❌ No | ❌ No |
| GDPR Compliance (EU-hosted) | ✅ EU-based, GDPR-first | ⚠️ CA-based | ⚠️ US-based | ⚠️ UK-based | ⚠️ US-based |
| 1:1 Onboarding & Support | ✅ Included | ⚠️ Enterprise only | ⚠️ Add-on | ⚠️ Limited | ❌ No |