Social media inbox management that’s easier than what the native inboxes offer? With NapoleonCat’s Social Inbox, you can manage engagement on multiple social media accounts across multiple platforms and teams, all in one place.
Social Media Inbox Management
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Supported platforms
Unified inbox: Manage all social messages and comments from one dashboard
The Social Inbox collects all comments, DMs, and even reviews from Facebook, Instagram, TikTok, LinkedIn, YouTube, and Google Business – including organic content and ads – in real time.
Reply, hide, like, and assign it to moderators – all without switching between platforms, devices,
AI assistant: Auto-categorize messages and detect sentiment
Turn on the AI Assistant in the Social Inbox for your selected social media accounts and let it detect sentiment, spam, and hate speech – and tag your messages and comments accordingly.
You can also use these tags to trigger Auto-moderation rules for instant spam removal or assigning negative comments to the right person on the customer service team.
AI reply suggestions: Get smart response recommendations for every message
Want to increase the effectiveness of your moderation team? AI can also help them reply to customers on social media.
Based on your past conversations, your FAQs, and knowledge center, AI can craft suggested replies that are factually correct and on-brand. All you do is approve or modify if necessary. Oh, and save more and more time with every customer interaction.
Social CRM: Track customer conversations and interaction history
Customer profiles with helpful tags and conversation history across social media platforms? You’ll find them in the Social CRM. Every moderator can check past interactions and provide personalized, more relevant responses. Add notes so every team member knows about any important details that shouldn’t be missed.
Auto-moderation: Filter spam so you focus on real conversations
Wish spam would just go away on its own? Auto-moderation can help.
With automated rules triggered by keywords, sentiment, or tags assigned by AI (or all combined), you can automatically get rid of spam from your social media inboxes and get right to the conversations that really matter.
Inbox reports: Measure response times and team performance
There’s no effective social media management without measuring performance. With NapoleonCat, you can easily monitor interaction volumes, response times, and moderator workload and efficiency. And what you monitor and measure, you can improve.
The social media inbox management you’ve always wanted
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with social media automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new features. I was one of the first clients to test their AI features, and I’m really looking forward to what’s coming next, particularly in the AI department.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to its alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| Unified Social Inbox (comments, DMs, reviews) | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic | ❌ No |
| Inbox for Paid Ad Comments | ✅ Yes | ⚠️ Limited | ❌ No | ❌ No | ❌ No |
| AI Sentiment Tagging | ✅ AI-supported | ⚠️ Basic | ⚠️ Labels only | ❌ No | ❌ No |
| AI Reply Suggestions in Inbox | ✅ Yes | ✅ Yes | ✅ Yes | ❌ No | ❌ No |
| Auto Spam & Hate Removal | ✅ AI-based | ⚠️ Limited (add-on) | ❌ No | ❌ No | ❌ No |
| Social CRM Profiles | ✅ Yes | ⚠️ Basic | ⚠️ Basic | ⚠️ Basic | ❌ No |
| Moderation Reports | ✅ Yes | ⚠️ Limited | ⚠️ Limited | ❌ No | ❌ No |
| GDPR Compliance | ✅ EU-based, GDPR-first | ⚠️ CA-based | ⚠️ US-based | ⚠️ UK-based | ⚠️ US-based |
| 1:1 Onboarding & Support | ✅ Included | ✅ Enterprise only | ✅ Add-on | ⚠️ Limited | ❌ No |