If you’re looking for a small business social media management tool, you’ve come to the right place! Check out NapoleonCat – a suite of tools that’s all you need to grow your brand on social media.
Small Business Social Media Management Tool
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Supported platforms
Manage all conversations from one easy-to-use dashboard
The Social Inbox collects all comments, DMs, and even reviews in one dashboard in real time. No switching between tabs, accounts, and devices – everything in one place with easy replying, tagging, and deleting if necessary (because nobody likes spam). Saving you hours on comment moderation for your business social media profiles.
Track customer relationships across all your social profiles
Easily check if someone who just DMed you on Instagram has contacted you before on other social media platforms. With the SocialCRM, you’ll always have the context for a conversation. You can also add tags and notes to create customer profiles that help you personalize your messages and build lasting relationships with your audience.
AI Assistant: Auto-detect sentiment, spam, and categorize all incoming messages
If you wish you had an assistant for all the social media admin, now you do. Your AI Assistant in the Social Inbox can automatically detect sentiment in comments and reviews, and it recognizes and tags spam and hate. So you can get right to what’s important for the day, and ignore what doesn’t need your attention.
Auto-moderation: Filter spam and harmful content automatically so you can focus on customers
You’ll save even more time in your day when you automate removing spam and hateful comments on your social media profiles. Set up Auto-moderation rules (it’s really easy) triggered by keywords, sentiment, and even AI Assistant tags, and forget about wading through spammy comments and DMs just to get to the important conversations.
AI Reply Suggestions: Respond faster with smart, on-brand recommendations
You’ll never not know what to say to a comment if you use AI’s help. It can generate helpful, on-brand reply suggestions based on your comment history, help articles, and FAQs, so you can reply faster to more customers without losing the human touch.
Plan and schedule posts across all platforms in one shared calendar
You don’t have to get another subscription to moderate comments and schedule content for your social media pages. With the Publisher in NapoleonCat, you can plan and automatically publish posts, stories, reels, and TikToks, work with your designer and copywriter, and always clearly see what’s in the content pipeline.
Track your social media performance without the complexity
Track how your content performs and how your accounts are growing using NapoleonCat’s social media analytics. You’ll find all of it in one place instead of checking each account separately, and you can filter results to monitor the metrics that matter most.
Get key performance insights delivered automatically
Select important metrics from your social media analytics – and NapoleonCat will automatically turn them into a PDF report with graphs, charts, and even your logo. You can also schedule reports to be created and emailed automatically every week, month, or quarter – send them to yourself, your boss, or your client.
Track response times and comment activity
You can also monitor your moderation performance in NapoleonCat. Interaction volume, response times, and individual moderator performance – keep an eye on the important numbers to keep improving your social media customer service.
Small business, big results on social media
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with social media automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new features. I was one of the first clients to test their AI features, and I’m really looking forward to what’s coming next, particularly in the AI department.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to the alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| Social Inbox | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic | ❌ No |
| Social CRM | ✅ Yes | ⚠️ Basic | ⚠️ Basic | ⚠️ Basic | ❌ No |
| Auto-Moderation | ✅ Advanced (keywords, sentiment, AI) | ⚠️ Limited rules | ⚠️ Limited filtering | ❌ No | ❌ No |
| AI Spam & Hate Removal | ✅ AI-based | ⚠️ Limited rules | ❌ No | ❌ No | ❌ No |
| Sentiment Tagging | ✅ AI-supported | ⚠️ Basic | ⚠️ Sentiment labels | ❌ No | ❌ No |
| AI Reply Suggestions | ✅ Yes | ✅ Yes | ✅ Yes | ❌ No | ❌ No |
| Post Scheduling | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
| Automated Reports | ✅ Custom PDF, auto-send | ✅ Standard export | ✅ Advanced | ✅ Per client | ⚠️ Basic CSV |
| 1:1 Training | ✅ Included | ❌ Enterprise only | ❌ Add-on | ⚠️ Limited | ❌ No |
| EN & PL Support | ✅ English & Polish | ❌ English only | ❌ English only | ❌ English only | ❌ English only |
| GDPR Compliance | ✅ EU-based, GDPR-first | US-based | US-based | UK-based | US-based |
| Pricing (from) | From $79/mo | From $99/mo | From $199/mo | From $25/mo | From $5/mo |