For multilingual social media management, try NapoleonCat: publishing, moderation, analytics, and more, for brands whose audiences speak different languages across the world.
Multilingual Social Media Management Tool
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Manage conversations in any language from one unified dashboard
Gone are the days when language barriers existed in customer service. With one Social Inbox, you can quickly and easily respond to customers speaking any language, even if you don’t know it (thanks, language detection!). All in one intuitive dashboard built for smooth moderation, whether you work on your own or in a team.
AI Assistant: Detect sentiment, spam, and hate speech in dozens of languages
Meet your AI Assistant – it speaks all the languages! And it detects sentiment, spam, and hate, no matter what language they’re in. So you can skip the copy-paste just to know what’s in a comment and can proceed straight to deleting it automatically, as soon as the AI Assistant detects it’s spammy.
AI reply suggestions: Generate on-brand responses in your customers’ language
Generate relevant replies to customer questions across languages. The best part? The AI will adjust the tone and style based on how you tend to respond, so you can keep them even in other languages (including those you can’t even speak).
Auto-moderation: Filter spam and harmful content across every language automatically
Get rid of spam and hate, whatever language the spammers and haters are using. Based on what the AI Assistant detects and tags, you can set up Auto-moderation rules that will remove it from your comments and DMs 24/7, automatically and reliably.
Social CRM: Track multilingual customer conversations and interaction history
All your conversations with individual customers, no matter which social media platform they happened on, in one place? That’s how Social CRM works, with relevant customer details that help personalize your responses, no matter the language.
Schedule and publish localized content for global audiences
If you post content on social media in multiple languages, the Publisher will be your friend. Schedule your posts across different channels in a shared visual calendar, with team workflows. And if you work with localization experts, they can also have access to the calendar for a consistently smooth content creation process, even if you’re a global company.
Track performance across markets and languages in real time
Need to compare international social media performance across different markets and campaigns? Track it in the Analytics tab with all the important metrics and KPIs, and a side-by-side comparison to identify gaps and improve where things still need work.
Automated reports: Deliver insights segmented by region or language
For truly international social media management, finish off with automated reporting, with all the important performance results sent automatically to the people responsible for the different markets – every week, month, or quarter in their email inbox.
All the tools you need for managing your global social media presence
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with social media optimization.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth. NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new AI features.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
Compare NapoleonCat with other multilingual social media management tools
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible |
|---|---|---|---|---|
| Multilingual Social Inbox (language detection) | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic |
| AI Spam & Hate Detection (multi-language) | ✅ AI-based | ⚠️ Limited | ❌ No | ❌ No |
| AI Sentiment Detection (multi-language) | ✅ AI-supported | ⚠️ Basic | ⚠️ Labels only | ❌ No |
| AI Reply Suggestions | ✅ Yes | ✅ Yes | ✅ Yes | ❌ No |
| Auto-moderation Across Languages | ✅ Yes | ⚠️ Limited | ⚠️ Limited | ❌ No |
| Publishing & Scheduling | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
| Analytics & Automated Reports | ✅ Yes (custom, auto-sent) | ✅ Yes | ✅ Advanced | ⚠️ Basic |
| Interface & Support Languages | ✅ English & Polish | ❌ English only | ❌ English only | ❌ English only |
| GDPR Data Protection | ✅ EU-based, GDPR-first | ⚠️ CA-based | ⚠️ US-based | ⚠️ UK-based |