If your brand or agency needs a solid multi-location social media management tool, here’s one that ticks all the boxes. With NapoleonCat, you can manage social media across channels, brands, and locations, all in one place.
Multi-Location Social Media Management Tool – Manage Every Location at Scale
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Manage every location’s reviews, DMs, and comments from one inbox
No matter how many locations your business has and where they are, you can collect all your social media comments, DMs, and reviews in one dashboard – your Social Inbox. To easily see what needs attention and handle it without delay or jumping between profiles and platforms.
Google Business Profile at scale: CCC manages 496 locations from a single dashboard
With NapoleonCat, you can manage all of your Google Business locations in one view. One of our clients, a footwear company, has managed nearly 500 of them internationally. And saved tons of time the teams would otherwise be spending looking for reviews in different locations, not to mention replying to them. That’s days, or even weeks of extra work.
Workspaces: Group locations by region, brand, or franchise
You can set up Workspaces in NapoleonCat to separate regions, teams, brands, or client accounts. It makes it easier to assign people to specific areas of the platform to work on their tasks and accounts and organize large volumes of interactions into manageable workloads.
Filter spam and harmful comments across every location automatically
Set up Auto-moderation workflows to automatically eliminate spam and hateful content from your social media pages. Your team won’t have to deal with manually deleting every spammy comment, with more time and attention available for genuine conversations with your audience.
AI assistant: Detect sentiment per location and prioritize urgent issues
In each Workspace, your AI Assistant will work equally hard to automatically detect sentiment across comments, reviews, and DMs. So you can step in already knowing which ones need handling first, and which can wait a little longer (or can just be ignored because it’s spam).
AI reply suggestions: Respond to local reviews and messages faster
AI can also help you reply to comments and reviews, across languages – all while keeping your unique style and brand voice and including relevant information, based on how you’ve replied in the past.
Social CRM: Track every customer interaction tied to a location
Go from a global view to regional reviews, all the way down to single commenters and reviewers. Each customer can have their own individual Social CRM profile, where you’ll find full conversation history across platforms. So you can instantly know the context and provide more personalized customer service.
Role-based permissions: Local managers see only their locations; HQ sees all
For each Workspace, assign a team to handle specific locations, with different roles and access levels. This way, everyone has access only to what they’re supposed to work on, while the HQ team can oversee all the work across all locations and channels.
Analytics: Compare performance across locations and brands
NapoleonCat also includes analytics for the different social media channels you manage. So you can easily track and compare results across locations, regions, and brands, and even report on them regularly with branded reports automatically emailed to the right people.
Manage all your business locations in one place – NapoleonCat
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with Facebook automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth. NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new AI features.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to its alternatives:
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| Social Inbox across all locations (comments, DMs, reviews) | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic | ❌ No |
| Team workspaces & role-based access | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Limited |
| Auto-moderation (spam / hate at scale) | ✅ Yes | ⚠️ Limited | ⚠️ Limited | ❌ No | ❌ No |
| AI sentiment detection (per location) | ✅ AI-supported | ⚠️ Basic | ⚠️ Labels | ❌ No | ❌ No |
| AI reply suggestions | ✅ Yes | ✅ Yes | ✅ Yes | ❌ No | ❌ No |
| Social CRM (customer history per location) | ✅ Yes | ⚠️ Basic | ⚠️ Basic | ⚠️ Basic | ❌ No |
| Custom & white-label reports | ✅ Yes | ✅ Standard | ✅ Advanced | ✅ Per-client | ⚠️ Basic |
| English & Polish support | ✅ Yes | ❌ English only | ❌ English only | ❌ English only | ❌ English only |
| GDPR / EU data hosting | ✅ EU-based, GDPR-first | ❌ CA-based | ❌ US-based | ⚠️ UK-based | ❌ US-based |
| Overall fit for multi-location brands | ✅ High – all-in-one | ⚠️ Medium | ⚠️ Medium | ⚠️ Low–Medium | ❌ Low |