A Facebook Autoresponder – but not the kind you’re used to. That’s what NapoleonCat feels like: customizable, reliable, and relevant, making Facebook moderation a breeze and not a chore.
Facebook Autoresponder
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Manage all Facebook comments and messages from one dashboard
First, organize and track all your Facebook comments (even on ads) and Messenger DMs in one view. In the Social Inbox, you can reply to them, assign them to moderators, hide or delete them, and decide which ones can easily be automated with a Facebook auto reply.
Auto-detect sentiment, spam, and hate speech
Turn on the AI Assistant to do some of that categorizing for you. It can detect and automatically tag sentiment as well as spam and hate, so you don’t have to go through each comment manually every time.
Auto-moderation: Set up smart automated replies to Facebook interactions
Time to automate the replies! With Auto-moderation, you can set up rules triggered by tags, sentiment, keywords, and more to automatically reply to frequently asked questions and support your human moderation team in busy periods or outside business hours.
AI reply suggestions: Get on-brand response recommendations instantly
Ask AI to generate replies for you to save even more time for more complicated customer conversations. Supplied with relevant documents like your FAQs and your comment history, it can suggest replies that sound like your brand wrote them and provide helpful answers to questions asked in the comments.
Track response times and auto-moderation activity
What’s the point of optimizing replies on Facebook if you don’t track any of it? Use moderation reports built into the NapoleonCat suite of tools and see how effective your moderation efforts are and what you still need to improve to provide better customer service.
Go beyond autoresponders with more tools for Facebook
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with Facebook automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new features. I was one of the first clients to test their AI features, and I’m really looking forward to what’s coming next, particularly in the AI department.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to its alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| Facebook Auto-Reply (Comments & DMs) | ✅ Advanced auto-replies with triggers | ✅ Basic auto-replies | ✅ Basic auto-replies | ⚠️ Limited | ❌ No |
| AI Spam & Hate Detection | ✅ AI-powered detection | ⚠️ Third-party add-ons | ❌ No | ❌ No | ❌ No |
| AI Sentiment Tagging | ✅ AI-supported sentiment analysis | ⚠️ Basic sentiment | ⚠️ Label-based | ❌ No | ❌ No |
| AI Reply Suggestions (Inbox) | ✅ Generates on-brand replies | ✅ AI-powered | ✅ AI-powered | ❌ No | ❌ No |
| Auto-Moderation for Ad Comments | ✅ Covers organic & ad comments | ✅ Limited | ⚠️ Limited | ❌ No | ❌ No |
| FAQ Auto-Replies (Rotating Variants) | ✅ Multiple variants included | ⚠️ Limited variants | ⚠️ Limited variants | ❌ No | ❌ No |
| Moderation Performance Reports | ✅ Detailed tracking & analytics | ✅ Basic reports | ✅ Basic reports | ⚠️ Limited | ❌ No |
| GDPR Compliance | ✅ EU-based, full GDPR compliance | ⚠️ CA-based | ⚠️ US-based | ⚠️ UK-based | ⚠️ US-based |