A customer communication management platform that lets you monitor and moderate all conversations on social media? That’s NapoleonCat with its suite of tools to handle customer interactions on Facebook, Instagram, TikTok, LinkedIn, and more (including Google reviews).
Customer Communication Management Platform
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Unified inbox: Centralize all customer messages across every channel
The Social Inbox is the central place for all your customer interactions on multiple social media platforms, including organic content and ads (Facebook, Instagram, TikTok).
All comments and DMs are lined up chronologically in one dashboard, and you can decide what to do next – reply, delete, forward to a moderator, flag, or even automate. No switching between apps and logins to get to where the action is.
Social CRM: Manage customer relationships and conversation history
It’s easier to build true customer relationships and provide helpful customer service when you know who you’re talking to. NapoleonCat’s Social CRM gives you all the available context about a customer, including conversation history across social media profiles and customer tags.
No matter who’s replying, the customer can get personalized communication that’s available to your customer service team at a glance.
AI assistant: Auto-categorize messages and detect sentiment
When it comes to customer communications, a human touch is key. And AI can actually help you have more time for meaningful conversations by taking care of what’s easily automated in the background.
The AI Assistant will gladly tag sentiment for you and detect spam and offensive content, so you know what to prioritize and where that human touch is genuinely needed.
AI reply suggestions: Get smart response recommendations instantly
(Now available in beta.)
You can also keep your human touch even if AI’s actually helping you write your replies.
Based on your customer conversation history and your brand content, like FAQs and knowledge center, AI will craft relevant, helpful, and human replies consistent with your brand voice. Saving you even more time to build those customer relationships – the one thing that can’t really be automated.
Auto-moderation: Filter spam so your team focuses on real conversations
NapoleonCat’s Auto-moderation helps weed out the spam from the important conversations that might otherwise get lost. It’s really easy to set up automated rules to hide or delete spam based on keywords and links.
And if you’re using the AI Assistant, its findings can trigger automated rules too, making spam removal something you never have to think about.
Communication reports: Track team performance and customer satisfaction
Want to make sure your team provides the absolute best customer experience? With NapoleonCat, you can monitor their performance across channels and team members, making sure everyone has the right resources and customer issues are resolved without delay.
The customer communication management software that really supports your team
Here’s why our clients love NapoleonCat:
Join businesses that save hours every week with social media automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new features. I was one of the first clients to test their AI features, and I’m really looking forward to what’s coming next, particularly in the AI department.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to its alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| G2 Rating | ⭐ 4.7/5 | ⭐ 4.3/5 | ⭐ 4.4/5 | ⭐ 4.5/5 | ⭐ 4.3/5 |
| Starting price | from $79 (2 users, 5 profiles) | from $99/user | from $199/user | from $25/user | from $5/user/channel |
| Social Inbox | ✅ Yes | ✅ Yes | ✅ Yes | ⚠️ Basic | ❌ No |
| Social CRM | ✅ Yes | ⚠️ Basic | ⚠️ Basic | ⚠️ Basic | ❌ No |
| Auto-moderation | ✅ Yes (AI-powered) | ⚠️ Limited | ⚠️ Limited | ❌ No | ❌ No |
| AI Reply in Inbox | ✅ Yes (Enterprise) | ✅ Yes | ✅ Yes | ❌ No | ❌ No |
| Auto Spam & Hate Removal | ✅ Yes (AI-based) | ⚠️ Limited (3rd-party add-on) | ❌ No | ❌ No | ❌ No |
| Sentiment Tagging | ✅ Yes (AI-supported) | ⚠️ Basic | ⚠️ Limited | ❌ No | ❌ No |
| 1:1 Training | ✅ Included | ❌ Enterprise only | ❌ Add-on/enterprise | ⚠️ Limited onboarding | ❌ No |
| GDPR Compliance | EU-based, GDPR-first | CA-based | US-based | UK-based | US-based |