Social media moderation is not for the faint of heart. But it can be made much easier with the right community management software – like NapoleonCat.
Community Management Software
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Manage all community interactions from one centralized dashboard
The Social Inbox is a community manager’s essential tool, gathering all comments and DMs (and even reviews) in one place. No switching tabs, accounts, and devices to keep track of all incoming interactions. Just one dashboard with all the tools you need for efficient community management.
Social CRM: Track users’ conversation history to deliver more personal experiences
A seasoned community manager knows their frequent commenters. The Social CRM makes it easier to track all of them, with all their details and past conversations in a single profile. So you always know what the conversation’s about, even when you’re stepping in for a different moderator.
AI assistant: Auto-detect sentiment, spam, and hate speech
The AI Assistant is literally what the name suggests – a moderator’s assistant helping you categorize incoming comments and DMs, and tag them accordingly (and automatically). One look at the comment queue, and you know what needs replying asap, and what’s just not worth your time and should go straight to the spam folder.
Auto-moderation: Filter spam and harmful content to keep your community safe
Automate some of your community management, so you’re left with just the portion that truly needs a human interaction. With Auto-moderation, you can set up automated actions like spam and hate removal. And when you connect it with the AI Assistant, you’ll never have to deal with spam and hate manually ever again.
AI reply suggestions: Get smart response recommendations for every community message
AI can even help you reply to more messages and comments. Ask it to suggest a relevant and accurate response based on your previous replies and your product/service content, and it’ll generate an on-brand, factually correct message or comment. And your response times will keep dropping – while you keep providing more value to your audience.
Moderation reports: Monitor team performance
Track your community management efficiency – interaction volumes, response times, best performers, and more. It’s the easiest way to make sure your audience hears from you on time, and community management is a well-oiled machine, with people working alongside automation to provide the level of service your customers expect on social media.
All community management in one place
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with AI-powered community management software
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth.
NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new features. I was one of the first clients to test their AI features, and I’m really looking forward to what’s coming next, particularly in the AI department.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
See how NapoleonCat compares to its alternatives
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible | Buffer |
|---|---|---|---|---|---|
| Social Inbox | ✅ Full (comments, DMs, ads, reviews) | ✅ Yes (streams) | ✅ Yes (Smart Inbox) | ⚠️ Basic | ❌ No |
| Social CRM | ✅ Yes (AI-powered profiles) | ⚠️ Basic | ⚠️ Basic | ⚠️ Basic | ❌ No |
| AI Spam & Hate Removal | ✅ AI-based auto removal | ⚠️ Limited rules | ❌ No auto removal | ❌ No | ❌ No |
| Auto-Moderation | ✅ Advanced (keywords, sentiment, AI) | ⚠️ Limited | ⚠️ Limited filtering | ❌ No | ❌ No |
| AI Reply Suggestions | ✅ Yes (AI Reply) | ✅ Yes | ✅ Yes | ❌ No | ❌ No |
| Sentiment Detection | ✅ AI-supported tagging | ⚠️ Basic sentiment | ⚠️ Sentiment labels | ❌ No | ❌ No |
| Moderation Reports | ✅ Detailed (volumes, times, team) | ⚠️ Limited logs | ⚠️ Basic alerts | ❌ No | ❌ No |
| Team Collaboration | ✅ Full (assignments, roles, notes) | ✅ Yes (teams) | ✅ Yes (workflows) | ⚠️ Basic (agencies) | ❌ Limited |