SOCIAL CUSTOMER SERVICE
Improve your response rates on social media
Community managers and customer service agents deal with high volumes of customer inquiries on social media. Reduce your team’s workload and improve response times by filtering out and automatically handling generic, repetitive comments and messages. Automated moderation can be applied to both paid and organic posts on Facebook and Instagram.
If you…
- Use social media as a customer service channel
- Receive a high volume of similar questions on social media
- Struggle with limited resources, i.e. a small team or budget
- Are not satisfied with your current response times on social media
NapoleonCat’s automation solutions will help you…
- Set up automatic replies to simple questions about sizing, delivery times, hours of operation, ways of reaching your customer service team, etc.
- Automatically reply to comments concerning sensitive information (e.g. order details) in private messages
- Automatically redirect issues to designated consultants
SOCIAL CUSTOMER SERVICE
SOCIAL CUSTOMER SERVICE
Improve your response rates on social media
Community managers and customer service agents deal with high volumes of customer inquiries on social media. Reduce your team’s workload and improve response times by filtering out and automatically handling generic, repetitive comments and messages. Automated moderation can be applied to both paid and organic posts on Facebook and Instagram.
If you…
NapoleonCat’s automation solutions will help you…
SOCIAL SALES
SOCIAL SALES
Sell more with automated customer care
Pre-purchase customer service is an important step to closing sales. Automation tools can help you effortlessly provide quality customer service on social media and effectively scale sales without the need to grow your team or implement pricey technologies.
If you…
NapoleonCat’s automation solutions will help you…
TEAMWORK
TEAMWORK
Organize efficient workflows
Effective teamwork always requires transparent communication and straightforward processes. Managing social media as a team is no different. Automation solutions will help you seamlessly hand off tasks and keep everyone in the loop on your project’s progress.
If you…
NapoleonCat’s automation solutions will help you…
How can automation help your business?
Keep your
customers happy
With generic questions out of the way, your team will have more time to deal with complex customer inquiries. Keep your team available – and your customers happy.
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Scale
social sales
Automating social support can help you lead customers down the sales funnel more efficiently. Scale sales without growing your team or applying expensive technologies.
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Reduce
your workload
Automatically answer recurring questions and manage ad comments. Let automation solutions perform repetitive tasks for you – at scale.
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Save time
and money
Automation can save you countless hours of social media moderation, building reports, and planning content. Get more done without the need to grow your resources.
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MODERATING ADS
MODERATING ADS
Maximize the ROI of your Facebook and Instagram ads
Facebook and Instagram ads put your brand in front of profiled audiences. But your target audience don’t only see your creatives and calls to action – they can also read the comments added to your ad by other users. Here is how automating ad moderation can help you protect your brand image and ROI.
If you…
NapoleonCat’s automation solutions will help you…
SCHEDULING AND PUBLISHING
SCHEDULING AND PUBLISHING
Schedule and auto-publish directly from your computer
A consistent posting schedule is the key to creating an engaged online community. But regular updates take up a lot of time, especially if you manage multiple social accounts. Scheduling content in advance can help you better organize your work and post when your audience is active online – not you.
If you…
NapoleonCat’s automation solutions will help you…
ANALYTICS AND REPORTING
ANALYTICS AND REPORTING
Automate report delivery
Data analysis is the key to knowing whether your social strategy is working. Social media automation solutions can help you collect insights and understand your performance, and will save you hours of data crunching.
If you…
NapoleonCat’s automation solutions will help you…
Social media automation FAQ
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