Looking for a less clunky and more affordable enterprise social media moderation tool? NapoleonCat is as powerful as they come, with an intuitive, team-focused interface that’s actually enjoyable to use.
Enterprise Social Media Moderation Tool – Moderate at Scale
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Moderate every comment and message across all enterprise accounts
However many accounts you manage and whatever your engagement volumes, the Social Inbox will bring all your comments, DMs, and reviews into one dashboard and one view for all your team members to see. From there, you can assign tickets to individual moderators, categorize them, and more.
Auto-moderation: Filter spam and harmful content across all channels at scale
Filter out spam and hate automatically, without having to remove every single spammy or inappropriate comment manually. Auto-moderation workflows can do it for you, 24/7, across your social media profiles, significantly reducing the time large teams spend on content moderation at scale.
AI assistant: Auto-detect spam, hate speech, and sentiment in real-time
Your AI Assistant in the Social Inbox automatically detects spam, hate, positive, and negative comments, so you can plan your next steps at a glance and prioritize moderation actions more quickly and effectively. Even when the volumes are only growing.
AI reply suggestions: Respond consistently across teams with on-brand replies
To save more time for your enterprise moderation team, AI can generate reply suggestions for them. No, not the generic kind. Replies that read like your brand and contain all the relevant information, because they’re based on how you’ve replied in the past and your brand content.
Social CRM: Track customer interactions and history across every brand account
CRM, but for enterprise social media? Why not? Keep all conversation history across social media channels and customer tags in one place – their Social CRM profiles. So even if you have a large moderation team, you can still stay consistent in your responses, whoever’s tackling them at the minute.
Workspaces: Separate teams, brands, and regions with dedicated workspaces
With NapoleonCat, you can neatly organize your social media work into Workspaces. Add sets of social media profiles and even specific sets of tags, so work is more efficient, and so is analytics and reporting.
Role-based permissions: Control access by team, brand, and module
Assign teams to each of your Workspaces with specific user roles and access levels. No password sharing – people log in to their assigned workspaces, and everything stays efficiently organized and secure.
Moderation reports: Monitor team performance and response times at scale
Keep track of your moderation efficiency: Do customers get replies fast? Is your moderation team drowning in comments? Which of your social media channels needs more moderation staff? It’s all there in your moderation reports that you can easily access on the same platform.
GDPR-compliant EU hosting: Keep your enterprise data secure in Europe
NapoleonCat is a European-based social media management tool, and all your data and your customers’ data stays within EU jurisdiction. So your enterprise can stay GDPR compliant with your social media presence.
Try all the enterprise social media tools in NapoleonCat
Here’s why our clients love NapoleonCat
Join businesses that save hours every week with Facebook automation.
NapoleonCat saves up to one-third of a full-time position. That’s time we would otherwise spend manually moderating thousands of comments each month using the Meta Business Suite, profile by profile and comment by comment. Time we can now use for growth. NapoleonCat is the best tool of its kind on the market, and it’s still constantly evolving and improving by introducing new AI features.
It’s hard to imagine our work without a tool that includes so many valuable features. It won’t be an overstatement when I say that NapoleonCat saves us multiple full-time positions that would be dedicated to just moderating comments or manually generating reports.
NapoleonCat gives us the full picture of social media interactions. It’s easier to pick up urgent threads that need taking immediate action. And with conversation history, it’s much easier to continue the work of another team member while they’re out of office.
We work with multiple clients, and with NapoleonCat, we don’t waste time switching between multiple software tools. We can also deliver reliable data from a single source. We tested other social media moderation and analytics tools before, but none of them lived up to what NapoleonCat delivers. They’re the best, and I personally love using the tool. 🙂
NapoleonCat is now an indispensable tool that we use for moderation and analytical purposes, as well as content publishing. We’re curious to see new capabilities of the tool and test its new uses, for example, to moderate TikTok ad comments, as we predict this social media channel to become more and more important for our clients.
It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
We were looking for a tool that would allow us to consolidate and manage comments and private messages from Messenger in one place. Analytics and reports were also very important to us, as they would show us the level of our social media customer service. That’s why, in 2017, we decided to choose NapoleonCat.
Compare NapoleonCat with other enterprise social media moderation tools
| Feature | NapoleonCat | Hootsuite | Sprout Social | Sendible |
|---|---|---|---|---|
| AI Auto-Moderation (Spam & Hate Removal) | ✅ AI-based auto-hide & auto-delete (organic + ads) | ⚠️ Limited rules / third-party add-on | ❌ No auto removal | ❌ No |
| AI Sentiment Tagging | ✅ Yes (AI-supported) | ⚠️ Basic sentiment | ⚠️ Sentiment labels only | ❌ No |
| Unified Social Inbox (Comments, DMs, Reviews, Ads) | ✅ Full inbox | ✅ Yes | ✅ Yes | ⚠️ Basic |
| Social CRM | ✅ Yes | ⚠️ Basic | ⚠️ Basic | ⚠️ Basic |
| Moderation Reports | ✅ Detailed | ⚠️ Limited | ⚠️ Limited | ❌ No |
| 1:1 Training & Onboarding | ✅ Included on every plan | ❌ Enterprise only | ❌ Add-on / enterprise | ⚠️ Limited onboarding |
| GDPR & EU Data Hosting | ✅ EU-based, GDPR-first | ❌ Canada-based | ❌ US-based | ❌ UK-based |
| Starting Price | From $79 (2 users, 5 profiles) | From $99 per user | From $199 per user | From $29 per user |
| Best Fit For | Enterprises with high engagement volumes | Enterprise publishing teams | Enterprise analytics-heavy teams | Agencies |