If you want to grow your business or brand presence, you should not only listen to your customers but also let them know that you’re always listening. How to do that without cloning yourself or your customer service team members? By using smart, non-generic automation that addresses their questions with specific replies.
1. Because social customer care is an essential part of overall customer experience
Gone are the days where brands are just talking to customers through one-way channels. Social media has made it possible for businesses to listen to their customers and reply to their comments and messages in real time. Don’t let that scare you, instead, use it to create competitive advantage. According to a research published by Website Builder 90% of social media users have used social media as a way to communicate with a brand or business and 63% of customers expect companies to offer them support via social media channels.
Instagram, currently the fastest growing social network, is becoming the go to channel for brands looking to engage users and gain new customers. So no wonder the NapoleonCat team is focused on adding new tools to help businesses gain competitive advantage on Instagram.
Tired of managing multiple Instagram accounts from a phone?
We’ve been quiet for a while, keeping busy with all the great new features that NapoleonCat can now do for you. There’s lots of new, exciting stuff. But for now, I want to tell you about something that’s already been tested and appreciated by our customers: our new Instagram features.
Have you been itching to manage Instagram from one place where you can:
- monitor and moderate comments under both organic posts and Instagram ads
- analyse both engagement and reach of your Instagram activities
- automatically generate analytical reports
- get insights on Insta Stories
- monitor competitors?
The wait is over. Check out our new “killer features” that make managing Instagram Business profiles a walk in the park. And will have you scratching your head trying to think of other tools that can do the same cool stuff.
So here’s what you can do now.
For the past few weeks we’ve been working hard to implement a seemingly small but very useful feature. Finally, we’re happy to announce that you can now mention users when posting a reply on Facebook via NapoleonCat’s Inbox!
When creating a reply, simply type “@” to see the list of users you can include in your reply. The list consists of all those who have previously engaged with the conversation in the current thread. This means all users and pages that have commented on the post and are visible in the conversation preview. In addition, you can mention any Facebook Page you have added as “monitored” in your current NapoleonCat project.
When you mention a user, he or she will receive a notification on Facebook and thus will be more incentivised to reengage with you. And as we all know, engagement is the key to success on Facebook. Especially with recent changes in their algorithm, which promotes content that triggers conversations, not just likes and other reactions.
We hope this will help you engage more effectively with your communities and provide even better social customer service. Let us know what you think of the feature. We’ll be happy to hear back from you 🙂
Facebook organic reach has been the topic of heated debates in recent years. Especially, when one Slovak company revealed the impact of Facebook newsfeed experiment on Slovak news pages in October this year. We have decided to analyse how organic reach changed in the past three months, applying similar methodology. The results confirm the common belief – organic reach is declining steadily. However, there’s a twist in this plot, which shows that not all pages are treated equally.
NapoleonCat has been identified as one of the best 16 Poland tech and SaaS companies, based on its high levels of customer satisfaction and likeliness to recommend ratings from real G2 Crowd software users.
NapoleonCat has received a 4.8 out of 5 star average for user satisfaction for its Social Media Management tool across its 18 real user reviews. It was also named a High Performer in G2 Crowd’s overall Summer 2017 Social Media Management Grid® Report.
Poland is the birthplace of many talented people as well as scientific and technologycal innovations. Recently its tech startup echosystem has been booming. At NapoleonCat we’re happy to be part of it. But we’re even happier to be able to provide our product to customers from all over the world. And we’re proud they like it and rate us so high in G2 Crowd’s reviews. Being placed in Europe, we’re excited to work with customers from all over the world – from New Zealand to Asia, Africa and both Americas. – said Grzegorz Berezowski, CEO at NapoleonCat.
To learn more, read the entire sixteen leading Poland SaaS companies blog.
About G2 Crowd, Inc.
G2 Crowd, the world’s leading business solution review platform, leverages more than 255,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, nearly one million people visit G2 Crowd’s site to gain unique insights. G2 Crowd aims to bring authenticity and transparency to the business marketplace. For more information, go to G2Crowd.com.
Every smart organization tries to find, test and leverage new marketing channels to grow its business, engage current customers and gain new ones. The most successful companies have already noticed that social media is not only for promotional purposes, but it’s also a great channel to fuel lead generation, support customers and engage with the potential ones, listen to their target group needs and suggestions for improvements. Still, many companies consider social media as one of the most difficult tactics to execute. A lot of challenges that brands face with social begin and end with how to build and structure their social media team within the entire organization.
No matter if you have internal social media team or cooperate with an external agency or a freelancer, it’s important to measure every team member effort and progress, even if your team works together as one unit.
We’ve introduced many changes and updates to our report feature. First of all, we implemented completely new engine to generate social media reports automatically (currently labeled as Reports BETA.). With this newly built module you can create PDF reports for your own or competitors’ Facebook pages as well as comparative industry reports.
As of today, you can also create Instagram profiles reports – for both yours and your competitors’ profiles.
Reporting on your social media marketing efforts and your competitors’ performance is one of the most basic activities each marketer faces. And it’s very important to know where your competitors are and what they do. Their social channels are very precious source of information – about their development plans, priorities and business strategy. You can also find there a lot of information on your target group needs, opinions, suggestions. So that, your competitors’ profiles can inspire you and even make you improve your product or service. In one of our latest blog posts, you can find more details on how to track your competitors on Facebook.
Both analyzing and reporting on your competitors’ performance take a lot of time. But NapoleonCat automates it, saving you hours of precious time every month so you can concentrate on strategic tasks.
Here you go! We’re so excited to announce that NapoleonCat’s Inbox now handles YouTube comments moderation. Together with Facebook, Twitter, Instagram and Messenger messages, it makes for a complete tool to manage all your discussions through your brand’s social media channels.
To enable YouTube, add your managed channels to NapoleonCat and turn on their content streaming with the yellow toggle button. If you’ve already had your YT accounts added to NapoleonCat, then they will automatically appear in the Inbox and you just need to switch the comment stream on.
There are 2.4M Facebook users in Uruguay. 54% are female and only 6% of all Facebook users who live in Uruguay are younger than 18.